6-8 years of experience in Personal Injury pre-litigation matters across multiple states or New York
Proven leadership experience managing a team of case managers
Strong organizational skills with exceptional attention to detail
Ability to handle a high-volume caseload in a fast-paced environment
Excellent written and verbal communication skills
Experience in requesting, reviewing, and summarizing medical records and bills
Strong prioritization skills and ability to work independently while collaborating with a team
Responsibilities
Supervise and support a team of 3-5 Pre-Litigation Case Managers
Assign and balance workloads to optimize team efficiency
Guide case handling procedures and ensure adherence to documentation standards
Monitor case progression and drive case velocity through pre-litigation phases
Oversee medical record collection and ensure completeness of case files
Utilize data tools to evaluate team performance and identify areas for improvement
Lead onboarding and training for new case managers while promoting best practices
Benefits
Medical, dental, and vision insurance
401(k) with company match
Health Savings Account (HSA)
Life insurance and disability coverage
Paid time off and parental leave
Full Job Description
The Opportunity
The Case Manager Lead is responsible for the day-to-day supervision, coordination, and execution of the pre-litigation case management team within the pod. This role ensures cases are properly investigated, documented, and progressed toward demand preparation and settlement.
The Case Manager Lead acts as the operational leader for the case manager team, ensuring case managers execute consistently, maintain organized files, and follow firm workflows and documentation standards. This role partners closely with the Pre-Litigation Attorney, who provides legal direction and strategy for cases.
What You Will Own
1. Case Manager Team Supervision
Supervise 3-5 Pre-Litigation Case Managers within the pod
Assign and balance workloads across the team
Provide guidance on case handling procedures and documentation standards
Ensure case managers understand priorities and case progression expectations
Provide coaching and day-to-day support to help case managers execute effectively
Serve as the primary operational liaison between the case manager team and the Pre-Litigation Attorney
Handle escalations from clients and providers, resolving issues before they reach the attorney or Ops Manager
Escalate friction points between case managers and the attorney to the Pre-Lit Case Manager Ops Manager
2. Medical Management & Case Value Ownership
Own MRI rates, advanced treatment rates, and ensure diagnostics are properly tracked and attended
Monitor and drive case velocity - ensuring cases move efficiently through each pre-litigation phase
Ensure settlements meet expected value targets relative to policy limits
Identify roadblocks to case progression and proactively clear them
Flag systemic medical management issues to the Pre-Lit Case Manager Ops Manager
3. Case Investigation & Documentation Oversight
Monitor progress of medical record collection and documentation gathering
Ensure case files contain required documentation and supporting evidence
Confirm liability and damages documentation is organized and complete
Review case files for completeness prior to escalation to the attorney
Maintain strong case file organization and documentation discipline
4. Data, Reporting & Process Improvement
Actively use dashboards and reporting tools to evaluate team KPIs and identify underperformance
Identify process changes and efficiency improvements through direct case experience and data analysis
Surface operational gaps and improvement ideas to the Pre-Lit Case Manager Ops Manager
Be comfortable building or pulling reports independently - data literacy is a core expectation of this role, not optional
5. Team Support & Development
Lead onboarding and training for new case managers joining the pod
Provide informal coaching and identify skill gaps requiring additional training
Promote consistency in case handling practices and ownership mentality across the team
Model best practices in case management, documentation, client communication, and ownership through personal caseload performance
6. Personal Caseload Management
Manage approximately 50 active pre-litigation cases, with an emphasis on higher-value matters
Be held to a higher performance standard than case managers given the complexity and value of the assigned caseload
Balance personal case execution responsibilities alongside team supervision duties
Demonstrate full ownership over cases - regardless of what other departments (medical records, CV specialists, settlement, etc.) have or haven't done, the Case Manager Lead is accountable for outcomes on their cases
Identify workflow challenges or process gaps through direct case experience and escalate operational improvements when needed
What You Bring
Required:
6-8 years of experience supporting Personal Injury pre-litigation matters on cases in multiple states or the state of New York
Proven experience managing and leading a team of case managers, directing case strategy and workflow to efficiently drive files through each phase and toward timely settlement
Strong organizational skills with exceptional attention to detail
Ability to manage a high-volume caseload in a fast-paced environment
Strong written and verbal communication skills
Experience requesting, reviewing, and summarizing medical records and bills
Ability to prioritize tasks, meet deadlines, and work independently while collaborating with a team
Preferred (Nice to Have):
Bachelor's degree or Paralegal Certificate (not required)
Proven experience managing and developing a team within a legal environment
Experience in high-volume or fast-growing law firms
Familiarity with Personal Injury claims processes and insurance procedures
Experience with case management software (e.g., Filevine, Clio, SmartAdvocate)
Comfort working in evolving systems and processes
Who Thrives Here (Core Values)
We don't hire on resumes alone. We hire for competence, character, and mindset.
Embrace Change: Open to feedback, embracing change, and always asking "what's next?"
Committed: You care deeply, have your teammates' backs, and show up to build something lasting.
No-Ego Energy: Positive, professional, and solutions-oriented. Drama stays at the door.
Ownership: You do what you say, follow through, and treat the business like it's yours.
Fast & Hungry: You move with urgency, thrive under high expectations, and are motivated by growth and impact.
What We Offer
Base Salary: $98,700 to $120,900 per year, commensurate with experience (Remote, New York)
Our job postings reflect the compensation range for the specific market and location of each role. Ranges vary by geography based on local market rates and cost of labor.
Benefits include: Medical, dental, and vision insurance, 401(k) with company match, HSA, life insurance, disability coverage, paid time off, and parental leave.
