Bachelor's Degree in business, healthcare management, or related field
3-5 years of experience in medical practice management
Broad knowledge of physician practice and budget management
Proven communication and presentation skills
Experience with third-party payers and ICD-10 knowledge
Bilingual in English/Spanish preferred
Responsibilities
Oversee daily operations, including scheduling and patient flow
Monitor and improve access to care and patient satisfaction
Respond to patient concerns with professionalism and empathy
Hire, onboard, train, and evaluate administrative and clinical staff
Create work schedules and manage timekeeping
Foster a culture of teamwork and continuous improvement
Partner with physicians to support clinical and operational needs
Manage the practice budget and monitor financial metrics
Support accurate charge capture and timely claims submission
Ensure compliance with HIPAA and other regulations
Support quality initiatives and maintain documentation
Oversee electronic health record (EHR) usage and optimize workflows
Benefits
Low cost health insurance
Dental and vision insurance
Free disability and life insurance
403(b) plan
Up to $8000 in degree/tuition reimbursement
In-House Pharmacy
Relaxation Room and Fitness Center
Free onsite parking
Other voluntary benefits, such as LegalShield and Pet Insurance
Full Job Description
Position Summary
Our new Northampton Family Medicine Physician Practice is seeking an experienced Manager to oversee all operational and managerial activities associated with the successful oversight of a high-volume, multi-provider Primary Care practice.This leader ensures the practice runs smoothly, efficiently, and in compliance with regulatory standards, while fostering a positive, collaborative environment for patients, providers, and staff. The Practice Manager serves as the key link between the practice, hospital leadership, and the community.
Key Responsibilities
Oversee daily operations, including scheduling, patient flow, check-in and check-out, and referrals
Monitor and improve access to care, appointment availability, and patient satisfaction
Respond to patient concerns with professionalism and empathy, resolving issues promptly
Hire, onboard, train, supervise, and evaluate administrative and clinical support staff
Create work schedules and manage coverage, time-off requests, and timekeeping
Foster a culture of teamwork, accountability, and continuous improvement
Partner with physicians and advanced practice providers to support their clinical and operational needs
Manage the practice budget and monitor key financial and productivity metrics
Work with billing and coding teams to support accurate charge capture, timely claims submission, and effective denial management
Oversee front-desk collections, co-pay processes, and patient financial communications
Ensure compliance with HIPAA, OSHA, CLIA, Joint Commission, and state and federal regulations
Support quality initiatives, including patient-centered medical home (PCMH) activities, preventive care outreach, and performance measures
Maintain accurate documentation and support audits, incident reporting, and risk management
Oversee proper use of the electronic health record (EHR) and support staff in optimizing workflows
Evening hours will be occasionally required.
REQUIREMENTS: Bachelor's Degree in business, healthcare management or a related field; minimum of 3-5 years of experience in medical practice management; broad knowledge of physician practice management and budget management. Proven communication and presentation skills; experience working with third-party payers and working knowledge of ICD-10; Bilingual in English/Spanish preferred
We offer a competitive salary & benefits package, including:
low cost health insurance
dental and vision insurance
free disability and life insurance
403(b) plan
Up to $8000 in degree/tuition reimbursement
In-House Pharmacy
Relaxation Room and Fitness Center
Other voluntary benefits, such as LegalShield, Pet Insurance
