About this RoleThe
Practice Manager is the onsite operational leader for our
Arlington, VA clinic, responsible for day-to-day operations, patient experience, team performance, staffing, facilities, and operational compliance. This highly visible, hands-on leader partners closely with physicians, clinical leaders, and Pinnacle shared services to ensure the practice runs efficiently and delivers an exceptional experience for patients and team members.
We are seeking a
Practice Manager to join our dedicated team at
Pinnacle Fertility - Virginia in
Arlington, VA. This is a
full-time, salaried, onsite position with
occasional support responsibilities for nearby clinic locations. Core operations occur
Monday through Friday; however, the
schedule may vary based on clinic and patient needs.
Key Responsibilities- Lead daily clinic operations, ensuring efficient patient flow, consistent workflows, and timely resolution of operational issues.
- Champion an exceptional patient experience, including oversight of patient concerns, escalations, and service recovery.
- Lead, coach, and develop clinic team members; set clear expectations and foster a positive, accountable, and collaborative culture.
- Partner with Human Resources and operational leadership on staffing, recruiting, onboarding, scheduling, employee relations, performance management, and team development.
- Monitor key operational and patient-experience metrics, identify opportunities, and implement improvements that strengthen practice performance.
- Oversee facilities, supplies, equipment, vendors, and the overall clinic environment to ensure a safe, welcoming, and well-run practice.
- Ensure compliance with Pinnacle policies, safety requirements, regulatory standards, and established operational procedures.
- Partner with physicians, clinical leaders, and shared services teams to resolve issues, implement initiatives, and align local operations with network-wide standards.
- Support responsible management of clinic resources and expenses and provide occasional operational support to nearby clinic locations as needed.
Position Requirements- Education: Bachelor's degree preferred.
- Experience:
- 5+ years of healthcare operations experience, preferably within a medical practice, ambulatory care, fertility, women's health, or multisite healthcare environment.
- Demonstrated management experience with responsibility for leading, coaching, and developing team members.
- Skills:
- Strong knowledge of medical practice operations, patient scheduling, EMR systems, medical and insurance terminology, and healthcare regulatory requirements.
- Strong leadership, communication, organizational, analytical, and problem-solving skills, with the ability to manage competing priorities.
- Ability to work onsite and travel occasionally to nearby clinic locations as business needs require.
Compensation & Benefits- Annual Salary: $85,000 - $125,000 (Final offers will be based on experience, skills, and qualifications.)
- Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.
