Bachelor's Degree or 7+ years of relevant experience in lieu of a degree
3 years of management experience in a medical setting
Demonstrated success in medical office management
Ability to communicate effectively across departments
Preferred: Ability to speak additional languages
Responsibilities
Connects NM values to daily work and patient satisfaction
Sets expectations for quality and service improvement
Encourages staff to identify problems and solutions
Creates a collaborative environment across teams
Stays informed on healthcare trends and communicates updates
Identifies opportunities for business growth and service expansion
Practices fiscal accountability and involves staff in budgeting
Benefits
Wide range of benefits for physical, emotional, and financial well-being
Resources for unexpected life events
Detailed benefits information available online
Eligibility varies by employment classification
Sign-on bonus eligibility criteria outlined
Full Job Description
The Practice Manager RMG reflects the mission, vision, and values of NM, adheres to the organization's Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.
The Practice Manager (Immedicate care) is responsible for planning, directing and monitoring operations to achieve excellence in the delivery of patient care in a specialty physician practice while creating an inspiring and rewarding environment for staff members. The Practice Manager is responsible for the operational management and coordination of the overall activities, clinical services and programs for the practice.
Responsibilities:
Helps all employees make the connection between NM values, their daily work and patient and customer satisfaction. Holds staff accountable for modeling service standards and behaviors.
Sets clear expectations for continuous quality and service improvement. Uses internal and external benchmark data and best practices to establish specific targets, timelines and metrics for improvement projects.
Encourages those who identify problems, potential solutions and opportunities for improvement. Supports and empowers staff in piloting new ideas and solutions.
Creates an environment of partnership, collaboration, seamless quality and service enhancement across teams, departments and divisions of the organization.
Stays informed of current and emerging issues and trends for areas of accountability, NM organization and healthcare industry. Communicates and educates staff on requirements, changes, advances, opportunities, directions and projections for the future.
Thinks and acts in ways that support NM strategy, vision and plans. Identifies opportunities for new business growth and development, expansion of current services, etc.
Practices fiscal accountability. Encourages staff and team accountability by involving them in budget preparation, identifying ideas for increasing efficiency, cost savings, developing and growing the business and existing services.
Measures and monitors budget and business development plans; provides ongoing updates to staff.
Achieves or exceeds budget and business growth and profitability targets.
Makes effective hiring decisions; completes the 90-day orientation process for new employees.
Identifies staff's individual skills and interests; provides timely, positive, constructive feedback; addresses performance gaps as they occur with clear action plans and timelines for improvement.
Supports ongoing learning and skill development for self and staff; provides coaching and mentoring; assigns stretch goals, cross-training and other opportunities for career development within NM.
Involves staff in planning and decision-making as appropriate. Holds staff accountable for follow-through and results.
Facilitates change readiness and agility among staff and teams.
Uses timely, effective communication methods to update staff on departmental and organizational priorities and progress.
Creates a culture of respectful communication by listening, demonstrating approachability, practicing meeting, voicemail and e-mail courtesy.
Asks for staff input; encourages diverse perspectives and solutions, drawing from staff, peers, physicians, patients and other stakeholders.
Demonstrates ability to communicate effectively across departments and sectors of organization; within all levels of management; with patients, visitors, other customers, etc.
Acknowledges and celebrates individual and team contributions.
Performs other duties as assigned
Qualifications
Minimum Requirements:
Education:
Bachelor's Degree ( or 7+ years of relevant experience may be accepted in lieu of Bachelor's)
Experience:
3 years management experience in a medical setting or related
Behavioral Attributes:
Demonstrated success in medical office management
Bachelor's Degree ( or 7+ years of relevant experience may be accepted in lieu of Bachelor's)
Preferred:
Ability to speak additional languages
Benefits
We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events.
Click on or copy and paste URL to your browser to view detailed benefits information https://jobs.nm.org/benefits
Please refer to the Benefits Eligibility by Employment Classification to determine benefits eligibility for job postings.
If sign-on bonus is included in a job posting eligibility is as followed: Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign-on bonus. Exception: New graduate internal employees seeking their first licensed clinical position as a Registered Nurse at NM may be eligible.
