Bachelor's degree in Science with 5 years of supervisory/management experience, or equivalent education and experience.
Master's degree preferred for advanced leadership roles.
Strong organizational, interpersonal, oral, and written communication skills.
Demonstrated exemplary leadership qualities in a healthcare setting.
Experience in budget preparation and systems development is essential.
Ability to interact effectively with physicians, administrators, and support staff with tact and discretion.
Responsibilities
Lead daily operations of the oncology and hematology clinics, ensuring efficient patient care.
Recruit, train, and evaluate support staff, fostering their professional development.
Assess and adapt support staff roles based on clinic needs.
Oversee operational and informational management systems, developing high-quality patient care procedures.
Facilitate multidisciplinary problem-solving across departments.
Identify and implement new programs to enhance service delivery efficiency.
Manage financial activities, including budget preparation and performance monitoring.
Benefits
Collaborative work environment focused on patient-centered care.
Opportunities for professional development and education support.
Engagement with a multidisciplinary team in a prestigious NCI-designated cancer center.
Emphasis on continuous improvement and operational excellence.
Full Job Description
Overview
The Practice Manager provides operational leadership and oversight for the Lebanon 3K Medical Oncology and Hematology clinics within an NCI-designated cancer center. The position is responsible for the day-to-day business operations of the practice and provides leadership for clinical secretaries, infusion schedulers, and new patient schedulers. The Practice Manager partners closely with physicians, nursing, clinical, and administrative leaders to optimize access, patient flow, scheduling, care coordination, service excellence, and operational performance. This role promotes a culture of collaboration, accountability, continuous improvement, and patient-centered care while supporting the strategic priorities and mission of the Dartmouth Cancer Center.
Responsibilities
Leads the health care team of each assigned section in all aspects of the daily operations of the individual section(s).
Interviews and hires new support staff. Trains new employees in section administrative procedures, evaluates the performance of secretarial/nursing staff, encourages and supports staff education, and fosters personal and professional development of all support personnel. Maintains and promotes a harmonious work environment within the section and handles performance problems up to and including termination.
Continually assesses the sections needs and changes support staff roles and levels.
Assumes leadership responsibility for the operational and informational management systems in all assigned sections. Develops efficient procedures with an emphasis on high quality of patient care. Develops policies and procedures for all internal operating systems. Standardizes systems between sections.
Facilitates a multidisciplinary approach to problem identification and resolution with other departments/sections at D-H.
Identifies and develops new programs or methodologies for delivering the sections' services more effectively and efficiently by initiating and reviewing proposals for modifying operational systems, practices, policies and procedures, and implementing necessary changes.
Develops and carries out a full range of financial management activities of the assigned sections. These include preparation of the annual budget, monitoring sections' performance in relation to budget, and developing strategies for improvement and/or the correction of deviations from budget.
Provides leadership and direction for sections in maximizing revenues and minimizing operating costs/expenses by periodically reviewing patient billing, coding practices and compliance, fee structure, and the implementation of revenue maximization and cost control measures where appropriate. Coordinates these activities with the institutional operating plan and the specific financial plan for the Department.
Assures adherence to institutional standards of practice for nursing care.
Assures adherence to institutional policies and procedures related to Human Resources, Billing, Outpatient and OR Scheduling, Referring Physician Communication Standards, etc.
Perform other duties as required or assigned.
Qualifications
Bachelor's degree of Science with 5 years of related supervisory/ management experience, or the equivalent in education and experience required.
Master's degree preferred.
Excellent organization, interpersonal, oral and writing skills required.
Exemplary leadership qualities.
Prior experience with budgetary preparation and systems development required.
The ability to relate and deal effectively with physicians, administrators, support staff, and the general public with a high degree of tact and discretion required.
Required Licensure/Certifications
None
About Dartmouth-Hitchcock Medical Center
Dartmouth-Hitchcock Medical Center (DHMC) is a nonprofit academic health system that serves a population of 1.9 million in New England. DHMC includes a 396-bed tertiary care hospital, research and clinical facilities for the Geisel School of Medicine at Dartmouth, Norris Cotton Cancer Center, and the Dartmouth Institute for Health Policy and Clinical Practice. DHMC is the largest private employer in New Hampshire and is the only academic medical center in the state. The medical center is affiliated with the Geisel School of Medicine at Dartmouth and is part of Dartmouth-Hitchcock Health, a network of healthcare providers in New Hampshire and Vermont.
