The Physician Practice Administrator is assigned to the Urgent Cares. Responsibilities include planning, organizing, delegating, coordinating, and controlling the operations of all assigned practices. The Physician Practice Administrator works collaboratively with practice physicians to ensure the efficient and effective daily operation of the practice including but not limited to the supervision and evaluation of the practice staff and all practice operations, budget management and financial oversight and review, and business process analysis and redesign. He/she develops business plans and financial proformas to evaluate growth opportunities. Provides expertise in front end revenue cycle processes, physician practice performance analytics, patient through-put (LEAN), quantitative analysis and practice start-up.
Education, Licensure/ Certification, and Experience requirements:- High School Diploma or equivalent required
- Master's degree in healthcare or business administration preferred
- Minimum of ten years of management experience in a physician practice or ambulatory care setting within a hospital system preferred.
Competencies, Knowledge, Skills and Abilities:- Possesses a broad systems view, ability to communicate effectively to all levels of staff. to coach/teach/mentor. to identify areas of needed growth and development. to bring resources together to accomplish goals
- Ability to implement projects effectively across multiple entities on budget
- Demonstrated management and leadership competencies from holding previous roles which include managing people, strategic planning, demonstrating data driven outcomes and improvement
- Proven leadership experience in managing a clinical outpatient environment. with the ability to effect change and negotiate and/or sell ideas. successful record in directing staff, developing leadership, and shaping a customer service culture
- Effective, dynamic communicator (written/verbal). Adept at public speaking and making persuasive presentations. Ability to facilitate group problem solving discussions
- In-depth knowledge of performance improvement and process redesign in physician practice operations including utilization of key performance and outcome indicators and business process improvement models
- Demonstrated critical thinking, process improvement skills, and independent judgment and business acumen to facilitate needed change
- Demonstrated statistical and financial analysis skills. Ability to collect, analyze and apply complex data and other pertinent information to develop short and long-term physician practice goals and budget needs. Ability to perform complex financial forecasting, create tools to aid strategy and planning processes and performance analytics
- Demonstrated ability to work on a collegial level with physicians, physician leaders, and executive teams. Demonstrated supervisory and mentoring skills
- Proficient at an advanced level in computer skills (i.e., MS Word, Access, Excel)
- Demonstrates the following skills in accomplishing job duties and responsibilities
- Personal organization and time management
- Human Relations and teamwork
- Personal adaptability
- Personal motivation
Essential Job Duties:* Directly responsible for the overall operations at assigned practices including: directing the daily clinical and business operations. developing, leading, and implementing short and long-term strategic plans. implementing information technology solutions to office processes. Implementing and evaluating marketing and business development activities. Management of operations includes, but not limited to analyzing access and patient throughput. Improving customer satisfaction. Productivity analysis and efficiency studies. Human resource management and development.
* Meets/exceeds performance in assigned practices related to AMG pillar goals in the areas of financial, growth, people, quality, and customer service. Meets practice scorecard metrics.
* Prioritizes, makes decisions and establishes clear performance expectations for staff.
*Responsible for financial viability of the AMG practices as assigned, including but not limited to
- Monitoring progress against budget
- Planning and implementing capital expenditures
- Following progress of business office
- Planning and maintaining operating budget on a practice-by-practice level.
- Monitoring physician progress on the compensation plan.
* Serves as partner to physicians in assigned practices and liaison between physician and AMG administration
* Prepares short and long-term marketing, community outreach and practice development/performance plans. Monitors progress and adjusts plans as needed
*Ensures providers at assigned practices understand their obligations
- As specified by their agreements with AMG
- in compliance with AMG policies and procedures
* Applies process improvement methodologies such as LEAN, DMAIC, process mapping and value-stream mapping to design process improvements studies throughout AMG
* Supports clinical and office staff in upholding clinical quality in practice
* Facilitates monthly provider meetings within assigned practices
* Acts as resource for committees and task forces throughout AH as needed
* Demonstrates the AMG Leadership Competencies
* Monitors and ensures compliance with all regulatory requirements, organizational standards, and policies and procedures related to area of responsibility
* Identifies potential risk areas within area of responsibility and for supporting the problem resolution process
* Maintains records of compliance activities and reports compliance activities to the Compliance office
* Practices proper safety techniques in accordance with hospital and departmental policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, employee/patient/visitor injuries or accidents, or other safety issues to supervisor or Compliance Office
* Provides excellent service routinely in interactions with all customers, i.e., coworkers, patients, visitors, physicians, volunteers, etc.
* Performs other duties and responsibilities as required
Some benefits of working at Augusta Health include: - Generous paid time off to promote work life balance
- Competitive Pay
- Retirement Plan
- Medical, Dental, and Vision Benefits
- Free onsite parking
- Tuition reimbursement
- Onsite childcare
