Citigroup, Inc

Post Production Systems and Workflow (Creative and Media Services), Vice President

Citigroup, Inc • $103K — $155K *
Jacksonville, FL 32210In-Person
Media
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Media Operations, Communications, Business, Information Systems or a similar field.
  • Significant experience in production operations or workflow management within creative environments.
  • Deep understanding of post-production non-linear editing software like Adobe Premiere Pro or Davinci Resolve.
  • Experience in designing and implementing production workflows for multi-disciplinary creative teams.
  • Strong knowledge of production management and project tracking tools; experience in administering these systems is preferred.
  • Familiarity with content review and digital delivery platforms related to video production.
  • An interest in AI platforms and their application to production workflows.

Responsibilities

  • Design and improve end-to-end workflows for production and creative teams.
  • Identify bottlenecks and gaps in the content creation pipeline and develop scalable solutions.
  • Align production, post-production, and delivery workflows in collaboration with VPs of Creative Technology and Content Delivery.
  • Work with Technology to ensure systems adhere to enterprise processes and identify new tools for creative goals.
  • Manage onboarding and administration of key production SaaS platforms, including project management and collaboration tools.
  • Document workflows, process guides, and standard operating procedures for consistency across outputs.
  • Track operational metrics, reporting on workflow efficiency and project throughput.

Benefits

  • Medical, dental, and vision coverage.
  • 401(k) retirement plan.
  • Life, accident, and disability insurance offerings.
  • Wellness programs for employees.
  • Paid time off including vacation, sick leave, and holidays.
Full Job Description
Vice President, Production Systems and Workflow, Creative and Media Services (C13)

Citi's Creative and Media Services team is looking for a systems thinker who finds genuine satisfaction in making a complex creative operation run like clockwork. In this role you will support the systems and workflows that keep the team running efficiently - ensuring that the processes, platforms, and tools supporting content creation and delivery are well-designed, consistently applied, and continuously improving. This role will serve as an operational bridge across disciplines, identifying friction points, implementing scalable solutions, and enabling the team to execute at a higher level. The ideal candidate combines a deep understanding of production operations with a systems-oriented mindset and the right interpersonal skills to drive adoption and alignment across a multi-disciplined creative team.

Responsibilities

  • Design, document, and continuously improve the end-to-end workflows that govern how projects move through the production, creative, and infrastructure functions of the team.
  • Identify operational bottlenecks, redundancies, and gaps across the content creation and delivery pipeline and develop practical, scalable solutions to address them.
  • Partner with the VP, Creative Technology and VP, Content Delivery to align production, post-production, and delivery workflows into a cohesive operational model - working together to drive efficiency and maintain a degree of quality.
  • Partner closely with colleagues in the Technology organization to ensure that all systems and platform integrations adhere to required enterprise processes, while also engaging as a collaborative partner in identifying new tools and capabilities that advance the team's creative and operational goals.
  • Manage the onboarding, configuration, and ongoing administration of key production SaaS platforms, including project management tools, content review systems, and collaboration platforms.
  • Develop and maintain department-wide workflow documentation, process guides, and standard operating procedures that support consistency and scalability across all outputs.
  • Support the integration of new tools and technologies into existing workflows, coordinating with infrastructure and creative stakeholders to ensure smooth transitions.Track operational metrics and produce regular reporting on workflow efficiency, project throughput, and system performance to inform management decision-making.
  • Collaborate with the Production Coordinator to ensure intake, scheduling, and delivery workflows are aligned and operationally sound.
  • Advise on technology investments and platform decisions that improve coordination, efficiency, and content execution across the team.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.


Qualifications

  • Bachelor's degree in Media Operations, Communications, Business, Information Systems, or a similar field.


  • Significant experience in production operations, workflow management, or media systems administration in a studio, broadcast, agency, or in-house creative environment.


  • Deep understanding of post-production non-linear editing software such as Adobe Premiere Pro or Davinci Resolve


  • Demonstrated experience designing and implementing production workflows across multi-disciplined creative teams.


  • Strong working knowledge of production management and project tracking platforms (e.g., Frame.io, Asana, Monday.com, or equivalent); experience administering and configuring these systems preferred.


  • Familiarity with content review, asset management, and digital delivery platforms relevant to video and creative production environments.


  • Understanding of video production processes, post-production workflows, and content delivery pipelines across digital channels.


  • Experience and an active interest in AI and LLM platforms and their application to production workflow optimization.


  • Highly organized with the ability to manage multiple operational workstreams simultaneously and communicate clearly on status, priorities, and dependencies.


  • Strong analytical and problem-solving skills with the ability to translate operational complexity into clear, actionable process improvements.


  • Effective collaborator with the ability to build alignment across creative, technical, and operational stakeholders.


  • Operates efficiently in a very fast-paced and deadline-driven environment.


  • Creative, resourceful, and strategic thinker.


  • Excellent daily growth & impact mindset supporting goals of the department and the wider organization.


  • Integrity, maturity, dependability, and a positive professional attitude.


  • A team player who will implement initiatives effectively and motivate others to carry out their work.


  • Excellent organizational and project management skills.


  • Experience or demonstrated ability to work effectively in a team-based environment within a heavily matrixed organization.


  • Track record of success in delivering high-quality work in a fast-paced and dynamic environment.


Critical Competencies

  • Mac/ Windows Operating systems, Linux is a plus


  • Production/ Post- Production Workflow Design ( NLE Softwares, Shared Storage Solutions, Networking, Audio/ Video Formats and Standards, Signal Flow for Production, Wire - Diagrams )


  • Systems & Platform Administration and Integration


  • SaaS Platform Management


  • Project Management/Problem solving


  • Process Design and Improvement


  • Cross-Functional Collaboration


  • Operational Analytics & Reporting


  • Oral and Written Communication with Stakeholders and Vendors


Citi Location

This is a hybrid (3 days/week) role based in Jacksonville, FL

Job Family Group:
Communications and External Relations

Job Family:
Communications Management

Time Type:
Full time

Primary Location:
Jacksonville Florida United States

Primary Location Full Time Salary Range:
$103,920.00 - $155,880.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills
Please see the requirements listed above.

Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:
Aug 21, 2026

About Citigroup, Inc

Citigroup is a financial services holding company that provides financial products and services. The company operates through two segments, Global Consumer Banking (GCB) and Institutional Clients Group (ICG). The GCB segment offers traditional banking services to retail customers through retail banking, commercial banking, Citi-branded cards, and Citi retail services. The ICG segment offers various banking, and financial products and services to corporate, institutional, public sector, and high-net-worth clients. This segment provides wholesale banking products and services, including fixed-income and equity sales and trading, foreign exchange, prime brokerage, derivative services, equity and fixed-income research, corporate lending, investment banking, and advisory services, private banking, cash management, trade finance, and securities services. Citi is committed to sustainability and social responsibility, and the company invests in initiatives that promote economic progress.

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Learn more about Citigroup, Inc
Market Cap
$1.3 billion
Industry
Finance & Insurance
Net Income
$89.6 million
Founded
1812
5 Year Trend
+4.6%
NASDAQ
C
* Ladders Estimates

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