POSITION SUMMARY:
Responsible for the administration, maintenance, and optimization of Point-of-Sale (POS) data systems across Out of the Box (OOTB) Brands' restaurant locations. This individual ensures data accuracy, integrity, and accessibility to support seamless business operations and informed decision-making. The role requires collaboration with cross-functional teams and vendor partners to implement new menu items, promotions, and pricing strategies while ensuring system stability and compliance with company standards.
KEY DUTIES/RESPONSIBILITIES:
• POS Data Management: Maintains and updates POS databases, including menu configurations, pricing, ingredients, and recipes, ensuring consistency across all locations.
• System Support & Troubleshooting: Provides frontline technical support for POS-related issues, diagnose and resolve data inconsistencies, and ensure compliance with service level agreements (SLAs).
• New Product & Promotion Execution: Works with external vendors to support the implementation of new product launches, promotions, and pricing changes to align with company strategies.
• POS Data Quality Assurance: Conducts rigorous testing before deployment, implement automated data validation processes, and ensure data integrity across all platforms.
• Restaurant Onboarding Support: Assists in the setup and configuration of POS systems for new restaurant openings, ensuring a seamless transition into company operations.
• Cross-Functional Collaboration: Works closely with operations, marketing, finance, and IT teams to support business objectives and optimize POS system performance.
• Menu Innovation: Executes rapid menu tests in collaboration with operations and marketing to drive product innovation.
• Process Improvement: Identifies and implements best practices for POS data management, streamlining tools and workflows to enhance efficiency and accuracy.
• Documentation & Compliance: Maintains comprehensive documentation of system configurations, processes, and procedures to ensure consistency and compliance.
• Strategic Support: Assists the Senior Manager in executing business initiatives, supporting innovation, and contributing to overall operational success.
• Performs other related duties, tasks and responsibilities as required, assigned, and directed.
QUALIFICATIONS:
Education - Bachelor's degree in Information Systems, Business, or a related field preferred.
Experience - 3-5 years of experience in POS system administration, data management, or a similar role within the restaurant or retail industry.
Skills/Knowledge/Abilities
• Strong technical proficiency in POS platforms, database management, and system integrations.
• Experience with menu configuration, pricing structures, and promotional rollouts.
• Analytical mindset with the ability to troubleshoot issues and identify system improvements.
• Excellent communication and collaboration skills to work effectively with internal teams and external vendors.
• Ability to manage multiple projects and meet deadlines in a fast-paced environment.
• Detail-oriented with a commitment to data accuracy and quality assurance.
• Proficient knowledge of personal computers and Microsoft Office, including PowerPoint, Word, and Excel.
• Demonstrates integrity and ethical behavior.
Physical Requirements: Ability to speak/hear clearly in person and on the telephone. Ability to operate a personal computer. Requires extended periods of time working on a computer terminal. Requires the availability and willingness to serve in an on-call rotation to provide night and/or weekend systems support as needed.
The range for this position is $37.55-$52.55 hourly; and is based on an employee located at our corporate headquarters in San Diego. If the candidate is hired in a different city to work remote, we may apply a geographic pay differential based on the cost of labor in the market in which the employee resides.
