THE JOB:Portfolio Liaison, SSCThe starting salary range falls within the minimum to mid-point of the salary range.
Starting Salary Range: $90,640 - $113,300
Reporting to the Provincial Manager, Quality Improvement the Portfolio Liaison SSC will lead the formulation and execution of strategic initiatives and will work closely with senior leadership, including MoH, Health Authorities and physicians, to ensure a shared understanding of priorities and issues. The Portfolio Liaison will also be responsible for co-developing strategies with Provincial Physicians Leads, proposing strategies and work plans to senior committees (QIWG, SSC/PSC), and adjusting plans as needed in response to shifting priorities. A key aspect of this role is working with partners to leverage the capacity of the 880+ physicians who have completed PQI Level 3/Gold training. In partnership with the health authority teams and other system partners, the Portfolio Liaison will identify successful QI projects from SSC, that have demonstrated impact and move them forward for spread consideration within the Spreading Quality Improvement (SQI) initiative, with a focus on regional and provincial spread. The Liaison will facilitate the building of spread capability within the initiative and share learnings across teams. The Liaison will demonstrate measurable improvement to the SSC and other stakeholders for investments in the initiative, with a specific focus on Ministry of Health priority areas. This role will support the provincial team in developing and implementing a plan that shifts current programs towards impact and positioning the work to transition toward a Whole System Quality approach in BC within the context of the SSC.
In addition to strategic development, the Portfolio Liaison will manage the implementation of quality improvement initiatives, collaborating with internal and external teams to develop comprehensive operational plans, manage budgets, and report progress. The role includes monitoring the impact of initiatives through continuous evaluation, ensuring alignment, and driving innovation for sustainability. This role also requires strong leadership skills to guide both internal and external teams, providing support, fostering collaboration, and ensuring timely delivery of services. The Portfolio Liaison will be responsible for regular reporting to various leadership groups and committees, ensuring transparency and effective communication across all stakeholders, including regional health authorities, MoH, and physicians.
Flexibility for meetings outside regular business hours may be required.
WHAT SUCCESS LOOKS LIKERelationship Building (A):- Ability to set objectives necessary for obtaining feedback and assistance.
- Maintains effective communication by sharing ideas and exploring opportunities with members of personal network.
- Seeks referrals from others with relevant expertise and influence.
- Attends and maintains relationships with relevant formal and informal professional groups and organizations.
Change Advocate (A):- Leads the planning and implementation of change programs that impact critical functions and processes.
- Partners with other resource managers and change agents to identify opportunities for significant process enhancements.
- Recommends changes that impact strategic business direction.
- Proven ability to set expectations for monitoring, feedback systems and reviews performance trends.
- Evaluates progress and involves peers and team members in analyzing strengths and weaknesses in performance.
- Improves efficiency by spearheading pilots and planned functional change initiatives.
Negotiating (I):- Demonstrates more than one preferred negotiating style (e.g. competing, co-operative, avoiding, compromise, accommodating) and adapts depending on the counterpart and context.
- Negotiates in a constructive manner when tackling difficult issues, making realistic compromises during negotiations.
- Manages buy-in and gains trust with stakeholders prior to and during negotiations, listening to other points of view to negotiate a fair compromise.
- Explores creative solutions to overcome antagonism and develop partnerships.
- Reviews the immediate results, broad implications and unintended consequences of all decisions.
Strategic Thinking (A):- Identifies and considers emerging development opportunities and risks when articulating new options and recommendations.
- Maintains a broad, strategic perspective while identifying and focusing on crucial details.
- Analyzes project inputs from various elements (e.g., budgetary, technical, compliance, policy) and correctly prioritizes issues and solutions in support of goal accomplishment.
- Conceives likely scenarios and recommends effective courses of action to others.
- Integrates input from sophisticated models and tools to predict outcomes and identify issues that may not be obvious to others.
Executive Presence (I):- Communicates in an open, knowledgeable and consistent manner to present to and engage with others effectively; uses clear and concise language with a level of detail appropriate to the audience, conveying a command of the relevant facts and information.
- Demonstrates trustworthy and genuine actions to others in a consistent and reliable manner.
- Exhibits confidence in one's ability to accomplish goals and tackle tough challenges. Follows through on any commitments made and is honest and forthright with people.
- Continuously identifies and proposes solutions that benefit all parties involved in a situation.
Doctors of BC Team Member: Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other's wellbeing.
WHAT YOU BRING- A Bachelor's or Master's degree and/or recognized professional designation in related field, and up to six years of progressive and related experience OR an equivalent level of related work experience in-lieu of post-secondary education.
- Public engagement training, project management and change management training and experience is an asset.
- Detailed knowledge of health regions and current issues and trends is required, and experience working with health authorities, facilities and physicians is preferred.
- Knowledge and understanding of health care system is helpful, accompanied by an understanding of how to facilitate linkages across health care partners, including Ministry of Health, specialist clinics / offices and technology vendors.
- Knowledge and specialized training in the science of quality improvement methodology. Experience in teaching, supporting and coaching.
- An understanding of private physician offices and Health Authority managed programs is an asset
- Comfortable receiving nominal direction from department leadership regarding strategy and related objectives and activities on initiatives and projects.
- Experience leading complex and adaptive change, including implementing and coordinating provincial initiatives
- Strong problem solving skills at both operational and strategic level with ability to integrate knowledge from several disciplines or areas of expertise
- Considerable research & analytical experience in completing projects and initiatives
- Proven ability to work with diverse groups with differing interests and motivations, with activities and recommendations having a wide-ranging impact on client group
- Successful in working highly autonomously, and accesses guidance only when critically required from directors and executives.
- Effective communication and presentation skills, as well as strong written skills including proven ability to develop clear, concise and comprehensive reports and other documents.
- Experience with budgetary responsibilities including budget development and monitoring.
- Excellent computer skills required including word processing, spreadsheets, and project management software; as well as demonstrated proficiency with PC based soft, particularly Microsoft PowerPoint, Word, Excel, and Outlook .
- Travel within BC may be required in the role, up to twice per month, or as needed.
- There are regular evening meetings, most of which can be attended virtually, but flexibility to support the programs needs is required.
