Population Health - Revenue Cycle Manager
Vigilance Health | Remote | Full-Time
As our Revenue Cycle Manager, you'll be the billing and financial engine behind our care management programs. This is a leadership role with real ownership - you'll build and coach the billing team, design and refine billing and document management workflows, and collaborate with our partners to maximize revenue capture.
You'll be working closely with our partners, educating them on population health billing codes, determining insurance eligibility, and assessing payment and denial reports. When they ask why claims are being denied, you'll be the one with answers - and a plan. This role is remote, and you'll be leading a remote team, so your ability to build culture, accountability, and consistency across distance is critical.
What You'll Own
Team Leadership
You'll recruit, onboard, coach, and develop a team of billing data entry and document management specialists. You set the standard for what great billing activities look like and hold the team to it - with support, not just expectations.
Billing Workflow Design
You'll build and continuously improve the billing workflows that drive revenue while minimizing burden on our partners. That means protocols that are practical, documented, and actually followed - not binders that collect dust.
Partner Collaboration
You'll be a trusted billing and financial voice for our partner sites - joining meetings, co-managing escalations, and making sure the billing work we do is tightly aligned with what partners need to succeed with their payers and regulatory bodies.
What Good Looks Like in 12 Months
- Increased Revenue Efficiency: Faster, more accurate billing and improved cash flow
- Stronger Team Performance: A well-trained, accountable, and motivated revenue cycle team
- Improved Partner Relationships: High satisfaction through proactive service and transparency
- Operational Excellence: Streamlined workflows that support scale and consistency
- Compliance & Risk Mitigation: Strong adherence to billing and regulatory requirements
- Population Health Impact: Revenue cycle operations aligned with improved patient and community health outcomes
What You Bring
Experience That Matters Most
- 7+ years of medical billing or revenue cycle experience, with meaningful time in population health or care management
- 4+ years in progressive supervisory or leadership roles
- 2+ years in a client-facing or consultative role
- Experience working in or directly with FQHCs, ACOs, IPAs, or payers - you know how they operate and what they care about
- Prior leadership of a remote billing team - you've managed remote staff and know how to build accountability at a distance
Nice to Have
- Advanced Primary Care Management (APCM), Chronic Care Management (CCM), Primary Care Management (PCM), or other population health experience
- Behavioral Health Integration (BHI) experience
- Remote Patient Monitoring (RPM) or Remote Therapeutic Monitoring (RTM) experience
The Kind of Person Who Thrives Here
You're not waiting to be told what to do - you see the gap and start building the solution. You can zoom out to think strategically and zoom in to coach a biller on a specific encounter or claim. You communicate clearly with clinical teams, data leads, and external partners without losing anything in translation. And when the data doesn't look right, you don't shrug - you dig in.
