Police Support Services Manager

Salary: Location
1000 San Pablo Avenue, Albany, CA
Job Type: Full-Time
Job Number: 00116
Department: Police
Opening Date: 09/23/2026
Closing Date: 10/23/2026 11:59 PM Pacific

The Position
Under general direction from the Police Chief or designee, the Police Support Services Manager plans, organizes, directs, and evaluates assigned non-sworn support services and specialized programs. Depending on departmental needs, responsibilities may include public safety communications, police records, property and evidence, crime analysis and statistical reporting, law-enforcement technology systems, and related administrative programs.

As a member of the Police Department management team, the manager will help establish department-wide priorities; lead policy, budget, compliance, technology, staffing, and service-delivery improvements; and coordinate complex work across City departments and external partners. The position also serves as the department's Public Information Officer, providing timely, accurate, and legally appropriate information during routine operations, emergencies, and critical incidents.

The Ideal Candidate

The City is looking for an accomplished public safety professional who:

• Can lead multiple legally regulated support-service functions in a 24-hour public safety environment.
• Brings a strong record of developing employees, building accountable teams, and navigating complex personnel matters with sound judgment.
• Thinks strategically and translates laws, data, operational needs, and emerging technology into clear recommendations and sustainable improvements.
• Communicates with credibility and composure as a department spokesperson, including during emergencies and sensitive incidents.
• Builds effective working relationships with command staff, employees, labor representatives, courts, partner agencies, vendors, community members, and the media.
• Approaches sensitive and confidential matters with integrity, discretion, and a commitment to public service.

Examples of Duties

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Click here for detailed job description.

• Plan, organize, manage, and evaluate assigned Police Department support services; establish work plans, staffing plans, priorities, service standards, and performance measures.
• Participate on the Police Department management team and help develop and implement departmental goals, policies, procedures, general orders, and strategic priorities.
• Select, supervise, train, coach, develop, and evaluate assigned employees; address performance and conduct matters consistent with City policy and labor requirements.
• Manage assigned communications, records, property and evidence, crime analysis, statistical reporting, and public safety technology functions.
• Evaluate operational trends, risks, service gaps, and performance information; prepare reports, dashboards, policies, presentations, and recommendations for department and City decision-making.
• Coordinate public safety technology projects with the City's information technology function, including CAD/RMS, radio systems, digital evidence platforms, cameras, databases, access systems, and related applications.
• Participate in budget development and administration; forecast operational needs; monitor expenditures; and support procurement, contracts, vendors, grants, and implementation efforts.
• Ensure compliance with applicable laws and standards governing criminal justice information, CLETS, POST, confidentiality, records, evidence, public records, courts, and dispatch operations.
• Coordinate audits, inspections, compliance reviews, and corrective action plans.
• Serve as the Police Department's Public Information Officer; prepare news releases, advisories, talking points, website and social media content; respond to media inquiries; coordinate interviews and press briefings; and serve as a spokesperson during routine and critical incidents.
• Provide complex staff support to the Police Chief or designee and command staff, and represent the department before City bodies, public agencies, community groups, and professional organizations.
• Respond to complex or sensitive inquiries and support emergency or critical-incident operations, including outside normal working hours when required.

Minimum Qualifications
Any combination of training and experience that provides the required knowledge, skills, and abilities may be qualifying. A typical way to obtain the qualifications is:

Education
An Associate of Arts or Associate of Science degree, or equivalent, from an accredited college or university, with major coursework in criminal justice, public administration, business administration, emergency management, information technology, communications, or a closely related field. A bachelor's degree in a related field is desirable.

Experience
Five years of increasingly responsible civilian administrative or operational experience in a law-enforcement or public safety agency, including at least two years of supervisory or management responsibility in a law-enforcement or public safety agency.

Highly Desirable Experience
Direct experience in public safety communications, police records, property and evidence, crime analysis, public safety technology, public information or media relations, or another closely related police support-service function.
Selection Process
Apply through the City of Albany's NEOGOV career page by 11pm on 10/23/2026. A resume may be attached, but it does not replace a completed application. The most qualified candidates may be invited to interviews, written exercises, or practical assessments.

The City may modify the process based on applicant volume and operational needs.
Pre-Employment Requirements
The selected candidate must successfully complete a Police Department background investigation and any additional pre-employment assessments required by the City, which may include a polygraph examination, psychological evaluation, medical examination, and drug and alcohol screening. The incumbent must maintain eligibility to access confidential law-enforcement information and criminal justice systems.
Retirement

• CalPERS Classic Members: 2% @ 60 retirement formula
• CalPERS PEPRA: 2% @ 62 formula.
• Participates in Social Security.

Health Insurance

• The City offers a choice of medical plans through the CalPERS Medical Program. The City aligns its contribution rates with CalPERS Kaiser Region 1 premium.
• Employees who have minimum essential medical coverage through another source may elect to waive enrollment in the City's medical plan and elect the alternative benefit. Employees will receive elective paid leave that is cashed out each quarter.

Dental, Orthodontia, and Life Insurance

• 100% Employer-paid dental insurance through Delta Dental
• Supplemental Orthodontia reimbursement plan
• 100% Employer-paid Life/AD&D insurance in the amount of $50,000

Other Optional Benefits

• Vision Insurance (VSP) - with competitive rates
• Section 457 deferred compensation program, administered through Mission Square.
• Payroll Roth IRA, administered through Mission Square.
• Section 125 flexible spending benefits plan for health care and dependent care expenses
• Supplemental Life/AD&D Insurance Buy-Up Options
• Voluntary Short-Term Disability Plan

Leave

• 11 days of vacation per year (increases with years of service)
• 11 days of holiday pay per year
• 4 floating holidays per year
• 12 days of sick leave per year
• Up to 100 hours of administrative leave per year, with the option to cash out

Additional Benefits

• Tuition Reimbursement
• Professional Association Dues Reimbursement (AC Leadership Academy)
• Longevity Pay
• Incentive Pay

For more information, visit our or page.
01

Each applicant must complete this supplemental questionnaire as a part of the application screening and selection process. The information you provide will be reviewed and used to determine your eligibility to move forward in the selection process. Incomplete responses, false statements, omissions, or partial information may result in disqualification from the selection process. Do you agree to answer each supplemental question truthfully and that your responses can be verified from information included within the application?

• Yes
• No

02

Which of the following best describes your qualifying education from an accredited college or university? Qualifying fields include criminal justice, public administration, business administration, emergency management, information technology, communications, or a closely related field.

• I do not possess an associate degree or higher in a qualifying field.
• Associate degree in a qualifying field
• Bachelor's degree or higher in a qualifying field

03

How many years of increasingly responsible civilian administrative or operational experience do you possess in a law-enforcement or public-safety agency?

• Less than three years
• At least three years, but less than four years
• At least four years, but less than five years
• Five years or more

04

Describe your civilian administrative or operational experience in a law-enforcement or public-safety agency. Include the employer, position title, dates of employment, and your primary duties and responsibilities. If you do not possess this experience, enter "N/A."
05

How many years of supervisory or management experience do you possess in a law-enforcement or public-safety agency?

• Less than two years
• Two years or more

06

Describe your supervisory or management experience in a law-enforcement or public-safety agency. Include the employer, position title, dates of employment, number and types of employees supervised, and the scope of your supervisory or management responsibilities. If you do not possess this experience, enter "N/A."
07

Do you possess direct experience in one or more of the following police support-service functions?

• Public-safety communications
• Police records
• Property and evidence
• Crime analysis
• Public-safety technology
• Public information or media relations
• Another closely related police support-service function
• No

08

Describe your direct experience in the police support-service function or functions identified above. Include the employer, position title, dates of employment, specific functional areas, and your primary responsibilities. If you do not possess this experience, enter "N/A."
09

I certify that, by clicking "YES", the answers I have provided on this Supplemental Questionnaire are true and accurate. If it is determined that the answers I have provided are not true and accurate it would disqualify me from participation in the recruitment process, and if hired, could result in termination of employment.

• Yes
• No

Required Question