POLICE SERVICE REPRESENTATIVE (911 DISPATCHER) 2207

Salary: $67,150.00 - $118,507.00 Annually
Location : CITY OF LOS ANGELES, CA
Job Type: FULL-TIME
Job Number: 2207 O 2026/11/06 IC
Department: Police Civilian
Opening Date: 11/06/2026
Closing Date: 11/8/2026 11:59 PM Pacific

DUTIES
ANNUAL SALARY
$67,150 to $118,535

$67,150 to $98,198; $70,804 to $103,523; $81,077 to $118,535
NOTES:

1. Annual salary is at the start of the pay range. The current salary range is subject to change. Please confirm the starting salary with the hiring department before accepting a job offer.
2. Candidates from the eligible list are normally appointed to vacancies in the lower pay grade positions.

DUTIES

Police Service Representatives are civilian employees of the Los Angeles Police Department; and are assigned to Communications Division. Police Service Representatives utilize multiple screens, radio frequencies, and a Computer Aided Dispatch (CAD) system to receive and differentiate 911 and non-emergency telephone calls from the public, dispatch police patrol cars to calls for service, critical incidents and emergencies, access law enforcement databases and provide support information to police officers.
This initial assignment is designated as a temporary training position; employment in this position will be limited to twelve months, during which time employees must successfully complete a comprehensive training program. Upon successful completion of the training program, employees will receive regular appointments to the class of Police Service Representative and begin a six-month probationary period in the Communications Division.

REQUIREMENT(S)/MINIMUM QUALIFICATION(S)
REQUIREMENT/MINUMUM QUALIFICATION
A qualifying score on the Police Service Representative CritiCall test.
SELECTIVE CERTIFICATION
In accordance with Charter Section 1010 (b) and Civil Service Rule 5.31, selective certification will be used for some positions that require the ability to speak or write a language other than English. Only persons who have the necessary language skills may be certified in order of standing on the eligible list to fill such positions. If you have the ability to speak or write a language other than English, indicate this language in the appropriate box on the application.

WHERE TO APPLY & APPLICATION DEADLINE

WHERE TO APPLY

Applications will only be accepted on-line. When you are viewing the on-line job bulletin of your choice, simply scroll to the top of the page and select the "Apply" icon. On-line job bulletins are also available at https://www.governmentjobs.com/careers/lacity.
NOTE:
Applicants are urged to apply early to ensure you have time to resolve any technical issues you may encounter.
APPLICATION DEADLINE

City applications and the Job Preview WILL ONLY BE ACCEPTED ON-LINE during the following filling dates:
APPLICATION FILING DATES:

November 6th, 2026 to November 8th, 2026
In accordance with Civil Service Rule 4.2, all applicants who apply may not be tested in this examination. To meet anticipated hiring needs, only a limited number of qualified applicants will be invited to participate in the CritiCall test in the following order: 1) Applicants currently employed by the City of Los Angeles who meet the minimum requirements, or are on a reserve list; 2) Remaining applicants who meet the minimum requirements in sufficient numbers to meet hiring needs in the order that applications were received. Applicants not selected to be tested may re-apply in a subsequent filing period in order to be considered for that period's selection process.

SELECTION PROCESS

Examination Weights: CritiCall Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Qualifying Interview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .100%

The qualifying test is the CritiCall computerized test. The test will include a series of short, separately timed subtests, which measure verbal skill, reasoning, memory, perceptual ability, and multi-tasking. Approximately one-half of these subtests are presented on audio. Candidates seeking more information regarding the CritiCall test may navigate the resources provided by going to: https://criticall911.com/dispatcher-testing/applicants/. This test is not a replacement for the hearing test that will be conducted in the medical evaluation for candidates who receive a conditional job offer. A passing score on the qualifying CritiCall test does not substitute for successful completion of the medical examination.
Candidates will be notified later by e-mail of the date, time, and location of the CritiCall test, which will be administered in a 2-hour session at a City of Los Angeles testing facility. Candidates will be sent a sign up to self-schedule the 2-hour test session. This electronic sign up will be e-mailed to all candidates shortly after the filing period closes. CritiCall test dates are anticipated to be held for the following admin periods:
CritiCall TEST DATES:

January 19th, 2027

January 20th, 2027

January 25th, 2027

January 26th, 2027
Candidates may waive the qualifying CritiCall test under the following conditions: (1) Candidates who have passed the qualifying CritiCall test with the City of Los Angeles since April 01, 2024; (2) Candidates who have a valid POST Dispatcher Certification and; (3) Candidates who have taken the POST Entry-Level Public Safety Dispatcher Selection Test Battery with the City of Los Angeles or a different agency and whose previous test score meets the City of Los Angeles' passing score requirement of T=48. Candidates will be instructed on how to provide certifications or previous test results for each test when notifications for testing are distributed via e-mail.
All candidates who earn a passing score on the qualifying CritiCall test will be invited to participate in the interview. The examination score will be based entirely on an evaluation of the candidate's personal and professional qualifications by interview. In the interview, emphasis will be placed on the adequacy of the candidate's experience, training, and personal qualifications as they relate to: judgment and decision-making; attention to detail; stress tolerance; customer service; flexibility; oral communication; listening; and other necessary skills and abilities. Candidates will be notified by e-mail of the date, time, and location of the interviews, which may be held in Los Angeles or on-line. It is anticipated that interviews will occur in February 2027 and March 2027.
Additional job analysis information can be obtained by going to https://personnel.lacity.gov/jobs/job-analyses.cfm and clicking on Competencies under Police Service Representative.
If you receive a conditional job offer, appointment is subject to a MEDICAL EXAMINATION. Candidates must be determined to be medically qualified to perform the essential duties of a Police Service Representative. Candidates must undergo a comprehensive medical examination given by a City physician. In accordance with Civil Service Rule 13.1, part of the medical examination may include a PSYCHOLOGICAL EVALUATION, only on an as-needed basis. The psychological evaluation will evaluate psychological factors related to successful job performance to determine if you are suited for the difficult and stressful occupation of Police Service Representative.
NOTES:

1. Applications are accepted subject to review to ensure that minimum qualifications are met. Candidates may be disqualified at any time if it is determined that they do not possess the minimum qualifications stated on this bulletin.
2. This examination is based on a content validation study, and as provided by Civil Service Commission Rule 4.20, the CritiCall test will not be subject to candidate inspection.
3. A final average score of 70% on the interview is required to be placed on the eligible list.
4. Candidates may retake the interview test part only once every 180 days.
5. Based on City policy, you may be required to undergo mandatory DRUG and ALCOHOL screening testing prior to and during employment in this class.
6. Your name may be removed from the eligible list after six (6) months.
7. Your rank on the employment list may change as scores of candidates from other administrations of the examination are merged onto one list.

Notice:
If you receive and accept an offer of employment to a regular position with the City of Los Angeles, your employee benefit coverage (including health and dental coverage as well as life insurance) will commence approximately six weeks after your original regular appointment. Not all positions in the City receive benefit coverage; you should inquire regarding the availability of employee benefits prior to accepting a position. All City employees are required to be Disaster Service Workers.

THIS EXAMINATION IS TO BE GIVEN ONLY
ON AN OPEN COMPETITIVE BASIS

There are many things to consider in a new employer. Visit the following webpage to view benefits the City of Los Angeles offers its employees:
01

To be PROPERLY AND PROMPTLY notified of the status of my application, I UNDERSTAND that I MUST provide on my City application, the following information:

-Working E-mail address
-Telephone Number
-Official social security number

I UNDERSTAND that I MUST provide a working email address on my application where I will receive notifications regarding the status of my application and the selection process.

I UNDERSTAND that important information regarding the status of my application and the selection process will only be sent via E-MAIL to the email address I provided.

I UNDERSTAND that it is MY RESPONSIBILITY to ensure that the email address I provided is a working email and that I will check my email regularly to ensure I receive any communication as it relates to the examination promptly.

I UNDERSTAND that the City of Los Angeles Personnel Department is NOT RESPONSIBLE for any lost or redirected emails and that it is MY RESPONSIBILITY to add info@governmentjobs.com to my email contact list to avoid email notifications related to this examination from being classified as "spam" or "junk" mail.

• I have read these statements to their fullest and will provide a working e-mail address on my application in order to receive status of my application regarding this examination.

02

I UNDERSTAND that I am required to describe, IN DETAIL, my appropriate qualifying experience in the Work Experience Section of my application.

I UNDERSTAND that, if qualifying with my City experience, that I MUST indicate my appropriate job classification in my work history and NOT ANY WORKING TITLE that I believe is designated to me.

I UNDERSTAND that if I attach a resume and/or cover letter IN LIEU of completing the Work Experience Section, my application is INCOMPLETE and WILL NOT be considered for this examination, and my application WILL NOT be further processed.

In addition to including my qualifying experience, I UNDERSTAND that I should list ALL jobs, regardless of duration, including part-time jobs, military service and any periods of unemployment during my entire work history.

• I have read these statements to their entirety and understand them completely and to their fullest.

03

I am currently:

• A City of Los Angeles employee having received a regular appointment.
• An exempt or emergency City of Los Angeles employee, but have civil service status.
• An exempt or emergency City of Los Angeles employee, without receiving civil service status.
• A City of Los Angeles employee in a temporary training position.
• A City of Los Angeles employee on a part-time basis.
• On a regular reserve list for the City of Los Angeles.
• Not employed with the City of Los Angeles.

04

I have taken the interview test part in the past 180 days:

NOTE: Candidates may retake the interview test part only once every 180 days.

• Yes, I have taken the interview test part in the past 180 days.
• No

05

SELECTIVE CERTIFICATION

In accordance with Charter Section 1010(b) and Civil Service Rules 5.31, selective certification will be used for some positions that require special skills and/or training in the following area. Only candidates possessing the following as of the close of of filing may be considered for appointment to fill such positions. Also, candidates must pass a proficiency examination in the language for which they are being certified prior to being hired in such positions.

• I have read this statement to its entirety, and I understand it completely to its fullest.

06

SELECTIVE CERTIFICATION

I possess the ability to speak or write a language other than English:

• Yes, I