Briljent is seeking an experienced PMO Lead to provide Project Management Office (PMO) leadership and operational oversight for a large-scale Medicaid Eligibility System Maintenance and Operations (M&O) program. This role will lead governance, project controls, operational reporting, change management, release coordination, risk management, and stakeholder communications while supporting a mature production environment serving Medicaid members, providers, and state program staff.
The PMO Lead will serve as a trusted advisor to state leadership, business stakeholders, vendors, developers, testing teams, and operational support personnel. The ideal candidate is a highly organized, process-driven leader with strong PMBOK expertise, exceptional communication skills, and extensive experience supporting Medicaid or large-scale government healthcare systems in a maintenance and operations environment.
Must be eligible to work in the United States. No sponsorships are available at this time.
Must be available to work on-site in Salem, OR.
Duties / Responsibilities PMO Governance & Leadership - Lead day-to-day PMO operations and establish consistent project management standards, governance processes, tools, and reporting practices.
- Develop and maintain PMO policies, procedures, project controls, and operational governance frameworks.
- Facilitate executive leadership meetings, operational reviews, governance committees, and stakeholder working sessions.
- Ensure consistent adherence to project management and reporting standards across the program.
Maintenance & Operations Oversight - Coordinate project management activities supporting production operations, system maintenance, enhancements, and operational initiatives.
- Maintain integrated schedules for production support activities, releases, change requests, enhancements, and operational projects.
- Partner with business and technical leadership to prioritize operational work and enhancement initiatives.
- Monitor operational performance, service delivery metrics, and critical dependencies.
- Ensure effective coordination across development, testing, infrastructure, operations, and state stakeholder teams.
Change, Release & Enhancement Management - Lead governance for change requests, enhancement initiatives, and operational improvements.
- Coordinate release planning, deployment schedules, and production readiness activities.
- Facilitate impact assessments, change approvals, resource planning, and stakeholder communications.
- Track enhancement backlogs and ensure alignment with contractual obligations and business priorities.
Risk, Issue & Decision Management - Lead identification, assessment, mitigation, escalation, tracking, and resolution of risks and issues.
- Maintain RAID logs, decision logs, and executive action item tracking.
- Facilitate timely resolution of operational challenges and project roadblocks.
- Escalate critical issues and recommendations to executive leadership as appropriate.
Communication & Stakeholder Management - Develop and maintain Communication Plans, reporting frameworks, and stakeholder engagement strategies.
- Prepare executive-level dashboards, program status reports, presentations, and briefing materials.
- Serve as a primary PMO liaison between state leadership, vendors, business stakeholders, and project teams.
- Promote transparency and proactive communication regarding program status, risks, dependencies, and operational performance.
Contract Performance & Compliance - Monitor service-level agreements (SLAs), key performance indicators (KPIs), and contractual deliverables.
- Support contract compliance activities, audits, and performance reporting.
- Monitor resource utilization, budget performance, forecasts, and operational commitments.
- Ensure project documentation, repositories, meeting records, and artifacts remain accurate and current.
Continuous Improvement- Identify opportunities to improve operational efficiency, reporting, governance, and project delivery processes.
- Support lessons learned reviews and implementation of process improvements.
- Drive consistency and quality across PMO deliverables and reporting activities.
Requirements- Bachelor's degree in Business Administration, Information Technology, Healthcare Administration, Project Management, or a related field or equivalent work experience.
- Project Management Professional (PMP) certification is required and must be current.
- Minimum of 5 years of project or program management experience.
- Minimum of 3 years leading PMO functions supporting large-scale production systems in a Maintenance & Operations environment.
- Demonstrated experience managing large, complex programs involving multiple vendors, stakeholders, and operational workstreams.
- Experience overseeing operational governance, enhancement management, release coordination, and change management processes.
- Experience managing executive reporting, risk management, issue resolution, and project controls.
- Strong knowledge of PMBOK principles, project governance frameworks, and operational management best practices.
- Exceptional written, verbal, facilitation, and stakeholder management skills.
- Advanced proficiency with Microsoft Project, Excel, PowerPoint, Teams, and project reporting tools.
- Ability to work onsite in Salem, Oregon.
Preferred Qualifications - Experience supporting Medicaid Eligibility and Enrollment Systems in a post-implementation production environment.
- Experience with Medicaid Enterprise Systems (MES), Integrated Eligibility Systems (IES), MMIS, or Health and Human Services programs.
- Experience supporting state government clients and public-sector healthcare initiatives.
- Knowledge of CMS requirements, MITA principles, and Medicaid operational processes.
- Experience managing enhancement backlogs, release cycles, and operational support activities.
- Experience monitoring vendor performance, SLA compliance, and contract deliverables.
- Prosci Change Management, Agile, Scrum, Lean, or additional program management certifications.
Knowledge, Skills & Abilities- Strong leadership and organizational skills.
- Ability to balance operational priorities with strategic program objectives.
- Excellent analytical, problem-solving, and decision-making capabilities.
- Ability to influence executive stakeholders and facilitate consensus across diverse teams.
- Strong attention to detail and commitment to quality.
- Ability to effectively manage competing priorities in a fast-paced environment.
- Ability to communicate complex information to technical and non-technical audiences.
Physical Requirements & Environmental Conditions: An employee must meet these physical demands to successfully perform the essential functions of this job. Employee is regularly required to talk or hear, sit, and utilize technology tools such as a laptop computer for extended periods of time. Specific vision abilities include close vision and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BenefitsMedical, Dental, Vision, 401K, PTO, Paid Holidays, Wellness Program
