Job Title: Plug Concierge
Team: Business Development
Location: Onsite - Sawtelle (Between Santa Monica & West LA)
Employment Type: Full-time, Hourly, Non-Exempt
Reports To: VP, Sales & Business Development
The OpportunityAs a Plug Concierge, you are the voice that turns a valuation into a closed deal.
Once a Plug Buyer extends a cash offer on a customer's EV, you own the outbound follow-up:
calling sellers to walk them through their offer, answer questions, overcome objections, andmove them forward in the sale process. You work hand-in-hand with the Buyer team, picking up the moment an offer goes out and staying with the customer until they accept, decline, or need to be re-engaged.
The qualifying candidate is persistent, coachable, and energized by the phone. You're comfortable with high call volume, quick to build rapport, and motivated by clear, measurable targets. Interest in automotive or EVs is a plus, but the core skill is converting a warm lead into a committed seller through a great conversation.
What You'll Do- Call customers who have received a Plug cash offer to confirm receipt, answer
- questions, and guide them toward accepting.
- Own timely, high-volume outbound follow-up on every offer extended by the Buyer
- team, following a structured cadence.
- Handle objections around price, timing, and process, and know when to loop in a
- Buyer for re-negotiation.
- Track every call, outcome, and next step accurately in the CRM so nothing falls
- through the cracks.
- Partner closely with Buyers to relay customer feedback that affects offer
- competitiveness and conversion.
- Hit daily and weekly call volume, contact rate, and offer-acceptance targets.
- Provide an excellent customer experience that reflects Plug's brand at every
- touchpoint.
What You'll Bring- 1-3 years of relevant experience, ideally in outbound sales, BDR/SDR, call center, or phone-based customer conversion.
- Proven ability to make high call volumes daily while maintaining quality and a positive attitude.
- Strong verbal communication skills with the ability to build trust and rapport quickly over the phone.
- Comfort with objection handling and a persistence to follow up without being pushy.
- Proficiency with basic business software tools (e.g., spreadsheets, CRM platforms, dialers) and comfort working with data.
- Highly organized with strong attention to detail and the ability to manage a high-volume pipeline of offers.
- Ability to collaborate closely with the Buyer team and other business units.
- Direct experience in automotive sales, F&I, or auto auctions is a plus.
Compensation and BenefitsHourly wage: $25.96 to $31.25 + OTE ($78,000 - $89,000 annualized)
Wage ranges reflect independent, third-party benchmarking against national compensation data. Where an individual's actual offer falls within that range depends on a combination of factors, including relevant experience, specialized skills, training and qualifications, current business needs, and prevailing market conditions. Ranges are reviewed periodically and may be adjusted to reflect changing market conditions.
Benefits & Perks:
- Health, Vision, and Dental insurance
- 401(k) plan
- Daily lunch stipend
- Equity (based on role and performance)
- Unlimited PTO
- Fully stocked kitchen
- Dog-friendly office
- 30-day remote work from anywhere policy
- Ongoing opportunities for growth and development
This full-time position is based in Sawtelle (between Santa Monica and West Los Angeles) and is an in-person role. We welcome candidates from all locations to apply, provided they are willing to relocate for the role. Relocation assistance will not be provided for successful candidates. Sponsorship not available at this time.
