We offer:
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/
The base pay range for this role is estimated to be $76,500 - $112,200 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
Tasks and Qualifications:This is What You Will do in This Role:
- Provide technical support to users of Teamcenter
- Troubleshoot problems and resolve issues within Teamcenter and integrations to Teamcenter (NX, AutoCAD, ePlan, etc)
- Provide training to users on how to use Teamcenter
- Stay up-to-date on the latest Teamcenter releases
- Work with other IT staff to ensure the smooth operation of Teamcenter
- Experience with cloud computing
- Support assistance for other engineering specific applications such as AutoCAD, Configura, NX, ePlan, Zuken and other applications within the company
- Assists in the evaluation and helps in the prioritization of user requests for enhancements and/or upgrades systems.
- Maintains active communications with business users and stakeholders to manage expectations regarding changes to the system and the introduction of new and enhanced functionality.
- Evaluates and identifies solutions to technical issues with application systems.
- Perform other duties as assigned.
What We are Looking For:
- Bachelor’s degree in Engineering, Computer Science, or other comparable education
- 3 + years of technical (IT) support experience in a production environment and/or Engineering
- Experience supporting global applications and working with a distributed support team
- Experience with CAD technologies
- Excellent analytical and diagnostic capability. Ability to use root cause analysis techniques to trace problems to their source and to find solutions
- Excellent customer service with the ability to build and maintain positive and constructive relationships with both internal and external organizations
- Excellent communicator as well as have strong technical skills
- Ability to work well with people from many different disciplines with varying degrees of technical and business expertise
- Ability to learn new applications to help support end users
- Strong problem solving; self-starter; detail oriented; excellent time-management/schedule skills; ability to meet deadlines; desire to learn
- Strong troubleshooting skills with computer hardware and software
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