Req ID: 394211
We are currently seeking a Platform Operations Support Engineer to join our team in Charlotte, North Carolina (US-NC), United States (US).
Job Description:Backend Engineer with strong Java and microservices experience to support the development, operation, and reliability of production systems. This role is primarily RunOps/DevOps and L4 production and pre-production support with some backend development responsibilities.
The successful candidate will monitor, triage, troubleshoot, and resolve issues across pre-production and production environments while contributing to backend feature development and platform stability.
Key Responsibilities- Develop, enhance, and maintain backend services using Java and microservices architecture.
- Work with MongoDB and Kafka to build reliable, scalable, and event-driven applications.
- Provide L4 support for complex application and platform incidents in pre-production and production environments.
- Monitor system health, investigate alerts, perform root-cause analysis, and drive incident resolution.
- Collaborate with development, QA, infrastructure, and operations teams to improve application reliability and performance.
- Support release activities, production deployments, change management, and post-release validation.
- Use observability and monitoring tools such as Splunk and related operational tooling.
- Leverage agentic tools to improve monitoring, triage, automation, and operational efficiency.
- Identify recurring issues and implement permanent fixes, automation, and preventive measures.
- Create and maintain operational runbooks, incident documentation, and knowledge-base articles.
Required Skills and Experience- 5+ years strong hands-on experience with Java backend development.
- 5+ years xperience designing and supporting microservices-based applications.
- Solid knowledge of MongoDB and Apache Kafka.
- Experience in production support, incident management, troubleshooting, and root-cause analysis.
- Familiarity with RunOps/DevOps practices, including monitoring, release support, and operational automation.
- Hands-on experience with Splunk or similar log monitoring and observability platforms.
- Experience using operational automation or agentic AI tools is highly desirable.
- Ability to analyze complex distributed-system issues across application, messaging, database, and infrastructure layers.
- Strong communication skills and the ability to work effectively in a fast-paced support environment.
- Working Requirements
- Availability to provide production coverage for 12-hour on call basis, including coverage aligned with operational and production-support needs.
- Willingness to participate in incident response and provide support for critical production issues as required.
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