Position OverviewWe are looking for an experienced, hands-on Senior SAP Basis / Platform Operations Lead to manage and support its SAP platform operations. The individual will independently troubleshoot production issues, coordinate with SAP and AMS teams, strengthen monitoring and root-cause analysis (RCA), and provide backup coverage for platform administration and assigned operational controls.
Strong experience with SAP S/4HANA, SAP HANA, and SAP RISE is required. SAP BRIM experience, particularly Convergent Charging and Mediation, is strongly preferred.
Key Responsibilities- Independently troubleshoot and resolve complex SAP production and platform issues.
- Manage critical incidents and coordinate resolution with SAP, AMS, and internal teams.
- Perform technical analysis and drive root-cause analysis and permanent fixes.
- Strengthen system monitoring, alerting, performance tracking, and proactive issue detection.
- Support SAP Basis administration, system health checks, database monitoring, and platform maintenance.
- Coordinate SAP RISE support activities, upgrades, patches, and technical escalations.
- Provide backup coverage for platform administration and assigned operational controls.
- Ensure operational documentation, support procedures, and governance requirements are maintained.
- Identify opportunities to improve platform stability, availability, and operational efficiency.
Preferred Skills- SAP BRIM experience, especially Convergent Charging and Convergent Mediation.
- Knowledge of SAP billing, charging, mediation, and revenue management processes.
- Experience with SAP Cloud ALM, Solution Manager, or Focused Run.
- Relevant SAP Basis, HANA, S/4HANA, or RISE certifications.
Required Skills and Experience- 8+ years of experience in SAP Basis and technical operations.
- Strong hands-on experience with SAP S/4HANA and SAP HANA.
- Practical experience with SAP RISE environments.
- Strong expertise in SAP Basis administration and production troubleshooting.
- Experience in incident management, problem management, and RCA.
- Experience coordinating with SAP support teams and AMS providers.
- Knowledge of system monitoring, performance management, and platform operations.
- Strong communication, coordination, and stakeholder management skills.
Benefits:- Be a part of a company who strives to support for diversity and inclusion in the workplace - we are one, we are many at QualityAI. Celebrate culture, share knowledge with engineers from around the globe, and inspire each other through our differences.
- Local and global opportunities - we offer you internal rotation and international mobility opportunities to grow your career.
- Clear view of your career and progression with the company - QualityAI is growing massively (since Jan 2021 - added more than 2000 engineers) and giving you the opportunity to grow with us.
- Never stop experimenting and learning with QualityAI Tech academy: 3000+ training courses, mentorship programs, technical tribes, sponsored certifications, leadership programs and much more.
- Earn bonuses via our Client Referral and Employee Referral Program's. Refer and earn - tap your network for net-worth.
If you like what you have read, send us your resume and let's start talking!
- Intrigued to find more about us?
- Visit our website at https://www.quality-ai.com/
- LinkedIn: https://www.linkedin.com/company/qualityaigroup
