OpportunityWe are seeking a
Platform Engineer (ServiceNow) to join ThermalWorks,working directly with the AI and Data Analytics group. This role owns the administration and development of ThermalWorks core business systems, with ServiceNow as the primary platform and NetSuite and Arena PLM as supporting systems. You will be in a fast-paced environment, building and maintaining the applications, workflows, and integrations that groups across ThermalWorks, such as operations, service, and engineering, rely on every day. The Platform Engineer needs to be agile, professional, trustworthy with confidential information, and comfortable in a rapidly changing environment. You will work closely with service, operations, engineering, supply chain, and finance teams to turn business needs into reliable, scalable system solutions.
Key ResponsibilitiesInclude but are not limited to:- ServiceNow Administration
- Own day-to-day administration of the ServiceNow platform, including users, groups, roles, ACLs, forms, workflows, notifications, and the service catalog
- Manage instance upgrades and family releases, including regression testing with the Automated Test Framework (ATF)
- Maintain CMDB and platform data integrity and enforce configuration standards and governance
- Coordinate with ServiceNow implementation partners on enhancements, upgrades, and escalations
- ServiceNow Development
- Build scoped applications, workflows, and automations using Flow Designer, Business Rules, Script Includes, Client Scripts, and UI Policies
- Extend ServiceNow modules (e.g., ITSM, Field Service, Customer Service) to fit ThermalWorks' operational and service workflows
- Manage development through update sets or source control, with sub-production testing and controlled promotion to production
- Evaluate build-vs-buy options across custom development and ServiceNow Store applications
- Integrations & Supporting Systems (NetSuite, Arena)
- Design and maintain integrations between ServiceNow, NetSuite, and Arena PLM using IntegrationHub, REST APIs, and middleware
- Provide secondary administration and support for NetSuite and Arena, including users, roles, workflows, and saved searches
- Develop light customizations in NetSuite (SuiteScript, SuiteFlow) and Arena (API scripts) where needed
- Partner with the AI & Data Analytics team to connect business systems to the company data platform and maintain master data quality
- Process Improvement & Stakeholder Partnership
- Partner with service, operations, engineering, supply chain, and finance teams to translate requirements into configuration or code
- Serve as the escalation point for complex business system and integration issues
- Maintain solution designs, architecture diagrams, runbooks, and user training materials
- Support additional business systems and digital infrastructure initiatives as required by the business
Education and Experience- Bachelor's degree in Computer Science, Information Systems, Software Engineering, or a related technical field, or equivalent professional experience
- 3-5+ years of hands-on ServiceNow administration and development experience
- Experience supporting or integrating ERP and PLM systems (NetSuite and Arena preferred), ideally in a manufacturing or hardware product environment
- Proven experience delivering system integrations and custom applications from requirements through production support
- Strong communication skills and ability to work with non-technical stakeholders across operations, service, engineering, and finance
Specific Skills / Abilities- ServiceNow development in JavaScript/GlideScript, including Flow Designer and scoped applications
- Experience with IntegrationHub, REST/SOAP APIs, JSON, and MID Server
- Familiarity with ServiceNow upgrades, ATF, update sets, and instance governance
- Working knowledge of NetSuite (SuiteScript a plus) and Arena PLM or a comparable PLM system
- SQL and reporting experience (ServiceNow Performance Analytics a plus)
- ServiceNow Certified System Administrator (CSA) preferred; Certified Application Developer (CAD) a plus
Position OverviewPosition: Platform Engineer (ServiceNow)
Full-Time or Part-Time: Full-Time
Reports to: IT Manager
Location: Remote - US
Contact:Learn More 
