Platform Creator Activation Specialist

What we're looking for

Chef-creators are at the core of what we do at CookUnity. We are looking for an enthusiastic Creator Activation Specialist to help CookUnity's Chef Success team onboard and activate all-new platform creators and support creators in their early stages of growth with CU. In this role, you will learn what makes a CookUnity creator great and creatively support their business growth and platform success. In return, you'll work in a rapidly growing space at the intersection of the food business, culinary creativity, and e-commerce. A successful Activation Specialist will play a key role in ensuring a positive, efficient, and smooth new creator experience throughout the onboarding process. Direct interaction with clients will take place regularly by telephone or web chat. As such, prior experience and comfort in a phone/chat-based customer support environment is a plus.

CookUnity offers the best chefs and culinary creators the ability to build and manage their platform food businesses successfully and with great ease.
Responsibilities:

1. Onboarding and Activation of New Creators
   Facilitate the successful launch of new creator brands and products by creating customized onboarding materials, tracking timelines, and ensuring adherence to target launch dates.
2. Creator Support and Education
   Provide guidance, resources, and front-line support across multiple channels (voice, email, chat, video) to help creators build thriving businesses on the platform.
3. Compliance and Documentation Management
   Review, process, and maintain accurate records of onboarding documents to ensure compliance with CookUnity standards and guidelines.
4. Process Coordination and Collaboration
   Collaborate with internal teams to align on requirements, policies, and workflows while monitoring and following up to ensure a seamless onboarding process.
5. Continuous Improvement and Reporting
   Identify opportunities for process enhancement, contribute to service improvements, and support audits, reporting, and special projects to achieve performance goals.

What You Bring

We're seeking a candidate with a passion for food and the culinary business, eager to support creators during a critical phase of their journey with CookUnity.

• Curious and enthusiastic about learning.
• Empathetic and attuned to creator needs.
• Self-driven and capable of thriving in a remote work environment.
• Strong sense of accountability and responsibility.
• Excellent verbal and written communication skills.
• Familiarity with food production, culinary brands, and chef-driven businesses is a plus.
• A collaborative spirit with a desire to support teammates and grow professionally.
• Passionate about educating and supporting creators to achieve their goals.
• Flexible and open to adapting in a dynamic environment.
• Skilled in managing multiple onboarding projects and prioritizing effectively.
• Able to guide creators toward success during their initial platform launch.
• Dedicated to refining and scaling implementation processes.
• Focused on fostering strong creator relationships from onboarding kickoff through launch (9-12 weeks), ensuring a smooth transition to the Account Management team.
• Committed to meeting creator needs comprehensively and professionally.

Qualifications

• 1+ years of experience in onboarding or account activation for a culinary physical product business (preferred) or relevant post-secondary education or training in a culinary or foodservice management school
• Ability to work remotely during U.S. EST hours, with a start time no later than 10:00 AM EST.
• Experience managing multiple clients or accounts simultaneously.
• Proven customer relations skills.
• Excellent organizational and time management abilities.
• Proficiency with Google Suite, project management tools, and data visualization platforms.
• Capable of multitasking and thriving under pressure.
• Professional demeanor in all communications with creators, internal teams, and stakeholders.
• Experience in roles with administrative, operational, or supervisory responsibilities

Benefits

Health Insurance coverage

401k Plan

Unlimited PTO

5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical

Paid Family leave

Compassionate Leave: 3-5 days each time the need arises

AI-forward workplace: enterprise access to ChatGPT and Claude to help you work smarter and grow faster.

A generous amount of CookUnity credits to enjoy our amazing meals, added to your account, monthly

Wellness perks: access to fitness subsidies to build a healthy lifestyle

Personalized Spanish coach

Awesome opportunity to join a company that is looking to change how we eat and how chefs work!

Compensation
All final pay rates will be determined by candidates experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.

Pay Range for this position

$85,000-$96,000 USD

If you're interested in this role, please submit your application, and if we think you might be a fit, we'll get in touch with you. Thank you for your time!