The Quality Manager is responsible for leading and driving a consistent message about Owens Corning Quality with an emphasis on defining and implementing a quality inspection, auditing, and driving the definition of a site quality metrics, reporting and operating mechanisms. The Quality Manager will be expected to coach and develop team members, improve skill-sets, identify best practices and optimize the use of quality tools to enable the team to provide superior quality. Maintains quality compliance by identifying quality requirements; disseminating standards, policies, and procedures; conducting audits; recommending process improvement plans. This position must understand data-collection analytics, problem solving, and metric reporting to build a sustainable quality process at the plant level.
Responsibilities:- Ensures site audit readiness and host the Quality System audits and executes Quality Management System reviews.
- Owns site compliance assessment and remediation, leads communication and training requirements for Quality matters.
- Review standard operating procedures for company directives and compliance.
- Responsible for site education of non-Quality Assurance personnel, responsible for professional development of the site Quality Assurance team.
- Monitor, control, and analyzes product and process quality to meet internal and external customer requirements.
- Determine through statistical data continuous improvements projects.
- Partner with production in detecting root causes for defects during production phases.
- Work with management staff in analyzing data for purpose of developing and implementing preventative measures to limit or eliminate quality defects.
- Communicate quality goals and requirements by preparing and disseminating standards, metrics, standard operating procedures (SOP) management, and vendor document and production record guidelines.
- Improve quality compliance by recommending and following-up on improvement plans, writing training courses, contributing information to cross-functional quality improvement teams.
- Prepare quality assurance reports by collecting, analyzing, and summarizing data and trends.
- Facilitate Lean process improvement opportunities throughout the plant and be the plant ambassador for quality and process excellence.
- Responsible for site RMA/RFC process to include evaluation, processing, and corrective actions and disposition.
Qualifications:- Bachelor's degree preferred (or Associate Degree plus 4 years practical experience)
- Minimum of 4 years of experience and understanding of a quality production environment.
- Supervisor or Managerial experience in a work environment with proven quality processes.
- Lean GB certification highly desired or ability to attain within 1 year.
- Certified Quality Manager (CQM) or Certified Quality Auditor certification from ASQ highly desired or ability to obtain within one year.
- Proven leadership skills (experience successfully managing people/projects/processes/issues).
- Strong presentation and facilitation skills.
- Subject matter expert (SME) on all Quality Inspection & Audit process with defined CARS and remediation to drive performance optimization.
- Excellent understanding of Quality Management Tools to include Six Sigma, Statistical Process Control, MS-Excel, Visio, DOE, DFR, etc.
- Ability to multi-task & handle task with competing priorities.
- Proven analytical and problem solving skills
- Microsoft office programs including MS-Excel, MS Word, and MS Power-Point, MS Access or comparable programs.
- Demonstrated ability to lead, acknowledge, develop people and implement a strategy under crisis situations to ensure compliance.
