Salary: $78,504.00 - $102,996.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number:Department: Dept. of Licensing
Division: Customer Relations - Administrator's Office
Opening Date: 08/25/2026
Closing Date: 9/6/2026 11:59 PM Pacific
Description DutiesAs a Planning and Performance Analyst, you will serve as a trusted advisor to division leadership, providing expert consultation on complex issues related to communication, policy, legislative implementation, and operations. You'll develop and deliver clear, strategic communications that translate complex information into meaningful insights for leaders, partners, and stakeholders. Through thoughtful analysis, relationship-building, and effective communication, you'll help shape strategic direction, support organizational change, and advance policy implementation. You'll work closely with internal and external partners to understand customer needs, translate feedback into actionable improvements, and help strengthen the services we provide. Your work will have a direct and meaningful impact on our ability to identify and remove potential barriers for Washington residents.
Some of what you will do:- Advise leadership on communication strategies for internal and external audiences.
- Oversee the analysis, documentation, and organization of information from multiple sources to provide accurate and meaningful information for leadership decision-making.
- Develop complex reports and dashboards that provide accessible information.
- Develop action plans and determine project scope in collaboration with partners.
- Manage resources necessary to achieve project goals and outcomes.
- Establish and monitor measures to evaluate ongoing project success.
Qualifications What you will bring to the role:- Nine (9) years of demonstratedexperience in two or more of the following areas:
- Conducting research.
- Analyzing policies, laws, rules, or regulations.
- Conducting business analysis and developing requirements.
- Leading business projects.
- Managing business operations.
- Business policy development.
- Supervising.
- The ability to:
- Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
- Promote and support a respectful, equitable, and inclusive workplace for all employees.
- Promote and support respectful, equitable, and inclusive delivery of services to customers.
- Take action to learn and grow.
- Take action to meet the needs of others.
Up to four (4) years of relevant education in business administration, public administration, law, public health, health administration, or a related field may substitute year for year for experience.Experience must include eight (8) years of:- Writing clear, concise information for internal and external audiences through multiple formats and methods (talking points, informational emails, presentations, web content, social media, information/decision briefs) using plain language.
- Analyzing and researching qualitative and quantitative data to develop reports, dashboards, and summaries for consumption for intended audiences.
- Project management or leading projects to include creating project plans, managing goals and timelines, constraints, risks, identifying outcomes and assignments, and communicating statuses and operational changes to staff at all levels of an organization.
- Using Microsoft Office Suite Products - Word, Access, Excel, Outlook, and PowerPoint to create, compose, and edit written and illustrated materials, correspondents, reports, and spreadsheets.
What may help set you apart:- Additional relevant education or demonstrated experience in the fields listed above.
- Develop, manage, and track contractual obligations to ensure mutual compliance and success.
- Experience planning, coordinating, leading, or facilitating discussions, meetings, trainings, or other group engagements among organizations, partners, and other agencies, encouraging cooperation, integration of ideas, and information to form and achieve effective goals, objectives, and timelines to achieve a goal or reach consensus and develop possible solutions to policy issues.
- Experience assessing operational budgets and advising action to remedy budgetary challenges.
- Experience using Microsoft PowerBI to organize data, create and maintain dashboards for tactical and strategic insight.
- Experience working on behalf of an organization within the state legislative process to develop agency request legislation, decision packages, and facilitate implementations.
Additional Requirements of Employment:- This position requires in-office attendance at our Olympia location Tuesday - Thursday.
- Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
For information about available accommodations, the interview process, or the position contact Nicole Walters.Supplemental InformationHow to Apply:- Select the Apply button at the top of this job announcement.
- Attach a cover letter.
- Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Candidates who are offered a job with DOL must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
