Physician Services Director

How you’ll contribute

As the Director of Physician Services, you will excel in this role by:

• Lead the Physician Services department by aligning people, processes, and resources with organizational goals and strategic priorities.
• Develop and execute departmental plans, policies, and performance standards that support clinical excellence, regulatory compliance, and operational effectiveness.
• Oversee physician practice operations, ensuring high-quality patient care, exceptional service delivery, efficient workflows, and effective resolution of patient and provider concerns.
• Manage and develop a high-performing team by planning, assigning, scheduling, and reviewing work; establishing quality standards; and overseeing hiring, onboarding, performance management, corrective action, and employee development.
• Drive workforce excellence through coaching, mentoring, succession planning, and continuing education initiatives that promote professional growth and engagement.
• Manage departmental financial performance by developing budgets, monitoring expenditures, and ensuring responsible stewardship of resources.
• Direct and support internal and external audit activities, maintaining compliance with regulatory, legal, accreditation, and organizational requirements.
• Collaborate with physicians, executive leadership, and cross-functional teams to drive operational excellence, provider engagement, regulatory compliance, and strategic growth initiatives across physician practices.
• Leverage data and performance metrics to identify improvement opportunities, optimize practice operations, enhance patient and provider experience, and achieve organizational goals.
• Foster a culture of accountability, collaboration, and continuous improvement while ensuring the department remains focused on its critical role in delivering coordinated, patient-centered care across the continuum.

Schedule: Full-Time, Days

Why join us

We believe that investing in our employees is the first step to providing excellent patient care. In addition to your base compensation, this position also offers: 

• Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

What we’re looking for

• Bachelor’s Degree in Healthcare Administration, Business, Nursing, or related field preferred; applicable work experience may be considered in lieu of education.
• Progressive leadership experience in physician services, medical group administration, or hospital-based physician operations within a complex healthcare system.
• Proven ability to lead and develop multidisciplinary teams and manage physician practices or integrated clinical operations in a hospital environment.
• Strong understanding of hospital and ambulatory operations, continuum of care, and physician alignment strategies within an integrated delivery system.
• Demonstrated financial acumen with experience in budgeting, forecasting, and managing operational resources in a healthcare system setting.
• Experience with regulatory compliance, accreditation standards (including Joint Commission), and healthcare quality, safety, and performance improvement initiatives.
• Strong analytical, communication, and relationship management skills with the ability to effectively partner with physicians, executive leadership, and cross-functional hospital departments to drive organizational goals.

More about Raleigh General Hospital

 

Raleigh General Hospital cares for nearly 13,000 patients each year and treats more than 50,000 patients in its emergency room. We are accredited by the Joint Commission, the nationally recognized accrediting agency for healthcare facilities. Raleigh General Hospital also offers instructional programs for nursing students as well as numerous allied health student extern programs.