Physician Associate Director of Medical Operations

Concentra Careers • $249K — $356K *

Elizabeth, NJ 07202In-Person

Healthcare

Less than 5 years of experience

Today

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Job Overview by Ladders

Qualifications

Current unrestricted medical license in state of jurisdiction.
Unrestricted DEA license for state of jurisdiction.
Medical degree (MD) or DO degree from accredited institution.
Occupational Medicine experience preferred, training available for qualified candidates.
At least 3 years of experience in managed care and physician management, with emphasis on medical management and quality improvement programs.

Responsibilities

Provide direct patient care, showcasing exceptional service and leading by example.
Assume CMD responsibilities, functioning in various capacities as needed.
Identify clinical quality and workflow improvement opportunities, communicating them effectively to stakeholders.
Enhance patient and client experience metrics.
Collaborate with DMO and DTO to identify and implement clinical improvements.
Maintain relationships with employers, referral sources, and communities to drive market growth.
Mentor and train future clinical leaders while treating patients.

Benefits

$20,000 hiring bonus and monthly/quarterly bonus incentives.
Generous Paid Time Off package, including 24 days annual PTO and 5 days CME.
Medical malpractice coverage and reimbursement for healthcare licenses and certifications.
401(k) with employer match and tuition reimbursement opportunities.
Comprehensive medical, vision, prescription, and dental plans.

Full Job Description

Overview

$20,000 Hiring Bonus!! Monthly and Quarterly Bonus Incentives!

The Associate Director of Medical Operations position involves providing direct patient care and leading by example to ensure an exceptional patient experience. The role includes identifying and communicating opportunities for clinical quality improvement, driving patient ,and collaborating with leaders to support a caring treatment environment. Additionally, the position involves mentoring future clinical leaders, fostering a professional and collaborative environment, and maintaining relationships with key stakeholders to drive market growth.

Responsibilities

Spends 100% of time in a center providing direct patient care, leading by example, and demonstrating an exceptional patient experience.
Assumes the role and responsibilities of CMD, whether functioning in the capacity of CMD at a specific location or in the capacity of the Market Float.
Identifies and communicates to DMO opportunities to improve clinical quality, workflows, and safety at the center and market levels.
Drives patient and client experience and satisfaction metrics.
Practices excellent service delivery and leads by example.
Works with DMO and DTO to identify clinical improvement opportunities.
Works collaboratively with operations to ensure appropriate support and work flows that foster a caring environment for treatment.
Maintains and leverages relationships with employers, payers, referral sources, networks, and local communities to drive market growth, and responds to requests within 24 hours.
Mentors and trains future clinical leaders while treating.
Fosters an environment of collaboration, professionalism, patient/colleague safety, quality care, continuous improvement and reward and recognition.
Assists with or leads clinical meetings for DMO as needed.
Understands center financial drivers and outcomes in order to achieve annual business plan.
Assists DMO, ADO and EA to make staffing adjustments to unforeseen coverage needs.
Direct reports: Varies
Budget responsibility: Yes

Qualifications

Current unrestricted medical license in state of jurisdiction as required for clinical and/or business duties.
Unrestricted DEA license for state of jurisdiction.
Medical degree (MD) or Doctor of Osteopathy (DO) degree from accredited institution.
Occupational Medicine experience preferred, but we are willing to train otherwise qualified candidates in this area of medicine.
Preferred 3 years experience in managed care and physician management. Experience developing and leading medical management and quality improvement programs, preferably in a managed care setting.

Job-related skills/competencies

Strong service philosophy, mentality and a focus on achieving all aspects of defined service standards.
Agrees, supports, and commits to Concentra's core practice standards and Policies and Procedures.
Excellent communication skills including speaking, presentation, listening, telephone, negotiation, business and medical writing skills necessary to convey information to supervisors, peers, or customers.
Demonstrate a high level of skill with interpersonal relationships and communications.
Working knowledge of Human Resource principles and practices of personnel recruitment, selection, coaching and other aspects of performance management
Proven ability to effectively supervise other professionals
Skilled in reviewing the clinical work of others according to professional standards and practice guidelines.
Ability to supervise, evaluate, coach, and develop staff.
Fosters a cooperative and harmonious working climate conducive to maximize employee morale and productivity.
Ability to "put patients first" and enjoys treating patients.
Superior patient/customer service and "bed side manner" skills.
Must be a team player in a multidisciplinary environment;
Demonstrates a value of all contributions to product and outcome
Displays a professional, approachable and selfless demeanor (no arrogance) at all times both to external and internal clients.
Ability to display high degree of inspiration for team members to retain focus of providing highest levels of customer satisfaction.
Willingness to learn and continuously improve, to be audited, observed, and reviewed; is positively responsive to feedback.
Working knowledge of medical office administration and procedures.
Basic computer skills, including email.
Preferred experience with electronic medical record.
Excellent critical thinking, deductive reasoning and decision making skills.
Sense of urgency, accustomed to tight deadlines, fast paced environment and ability to quickly adapt to change and stressful situations.
Knowledge of Medicare guidelines and coverage.
Knowledge of HEDIS quality indicators.
Maintain licensure and skills.
Attain and/or maintain board certification.

Working conditions/physical demands

Medical Center environment
Fast paced environment
Travel within area/region of responsibility

Additional Data

- Many of our clinics offer working hours M-F, 8 to 5, no nights, no weekends, no holidays, no call
- Compensation package:
- Generous Paid Time Off package for new colleagues include:
- Medical Malpractice Coverage
- Reimbursement for dues upon approval, for the renewal of applicable licensure, certifications, memberships, etc.
- 401(k) with Employer Match
- Tuition Reimbursement opportunity
- Medical/Vision/Prescription/Dental Plans
- Life/Disability Insurance:
- Colleague Referral Bonus Program
- Opportunity to teach residents and students
- Training provided in Occupational Medicine
- Supplemental health benefits (accident, critical illness, hospital indemnity insurance)
- Pre-tax spending accounts (health care and dependent care FSA)
- Concentra accredited CME courses
- Occupational Health University
- Leadership development programs
- Relocation assistance (when applicable)
- Commuter benefits
- Identity theft services
- Colleague discount program
- Unmatched opportunities for advancement locally and nationally

This position is eligible to earn a base compensation rate in the range of $249,618.72 to $356,252.00 annually depending on job-related factors as permitted by applicable law, such as level of experience, geographic location where the work is performed, and/or seniority.

External candidates: submit your application on concentra.com/careers
Current colleagues: visit the internal career portal on the main page of MyConcentra to apply
Accepting applications on an ongoing basis

This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

About Concentra Careers

Concentra Careers

There has never been a better time to explore the diverse job opportunities at Concentra. As a leader in health services, Concentra offers a unique blend of innovation, leadership, and professional growth. Join a team that is dedicated to shaping the future of workplace health and wellness.

Work You'll Do

Join Concentra's exceptional team to assist some of the nation's top companies in managing their employee health in the most efficient way possible. At Concentra, the focus is on leveraging expertise in health and wellness to transform the standard of care in the workplace. Lead in a market where health, industry expertise, and digital innovation meet. Concentra positions itself uniquely in the marketplace, providing a pivotal role in the evolution of occupational healthcare. Engage with a nationwide network of professionals who are renowned for their skills, dedication, and commitment to advancing health services.

Introducing the Concentra Career Development Program

The program is designed to foster professional growth and prepare individuals for leadership roles within the company. Concentra is committed to nurturing talent and providing employees with the tools they need to succeed.

Do Innovative Work

Be part of a team that is not only the largest but also among the most innovative in the health services industry. With over 12,000 dedicated professionals, Concentra is at the forefront of industry expertise and digital innovation.

Drive Your Career Forward

Deliver targeted health solutions and play a crucial role in the development of industry-leading practices. Concentra offers a depth and breadth of knowledge and experience that is unmatched in the healthcare industry.

Be Part of a Great Team

Work with a diverse team that values collaboration and is driven by a shared goal of improving health outcomes. Concentra's culture is built on diversity, inclusion, and a commitment to employee well-being.

Future-Proof Your Career

With a wide array of career paths and educational opportunities, Concentra ensures that every team member has the resources to reach their full potential. The company supports career advancement through comprehensive training programs and certifications.

Explore

Discover how Concentra is revolutionizing health management and improving service delivery across multiple platforms. From clinical care to back-office support, Concentra is a leader in integrated health services.

The Concentra Commitment

With a steadfast commitment to innovation and quality, Concentra continues to lead the way in workplace health. The company's collaborative approach ensures that each client receives customized and effective solutions. ## Stay Connected

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