Photography Manager - Houston, TX
Job Description
Photography Manager-CoStar Group-Houston, TX
The Role:
As aPhotographyManager, you will lead a dynamic team of 8-10 photographers supportingCoStar Groupbrands,includingHomes.com,Apartments.com,and LoopNet. This role combinespeopleleadership,operational oversight,technical expertise,and exceptional customer service to ensureclients receivebest-in-classmedia for their residentialand commerciallistings.You will be accountable for team performance, appointment deadlines, media quality, and consistent adherence to company standards.
The ideal candidate willhaveastrongeye for detail,proven operations management experience, soundtechnicaljudgment, andthe abilitytocoach and motivateremote teams. This role will work closely with clients, sales, logistics, customer support, training,and the broaderPhotographydepartment. Thisis an in-office positionbasedwithin the respective market.
Responsibilities:
- Lead, coach,and manage a team of 8-10 photographers,providingregularguidance, support, and feedback todrivehigh-quality performance and adherence to company standards
- Support hiring, onboarding, training, and performance management to build and retain a high-performing photography team
- Develop and implement efficient workflowsthat improve field productivity, appointment coverage, and service deliverywhile maintaining qualitystandards
- Conduct regular quality auditsacrossall mediadeliverablesto ensure accuracy, completeness, and adherence to brand standards; provide timely coaching andfeedbackas needed
- Maintain a high level of customer satisfaction by promptly addressingclientinquiries, resolvingconcerns,andensuring a positiveserviceexperiencethroughout theappointmentprocess
- Review KPIs, scorecards, appointment lead times, and team performance trends to identify opportunities for improvement and create clear action plans
- Champion process improvement and emerging technology, including AI-enabled tools, to reduce manual effort, improve team productivity, and maintain quality consistency
- Serve as the primary point of contact foremployeetechnical issues related to equipment and software; troubleshootproblems and coordinate with IT support to resolve issues promptly
- Partnerwith internal teams, including logistics, sales,customer support,training, and product stakeholders,to coordinate appointments, address client needs,escalate issues,and ensure seamlessservicedelivery
- Travel frequentlywithinthe assignedregion,with occasionaltravel to the Richmond, VA officeasrequired
Basic Qualifications:
- Bachelors degree from an accredited, not-for-profitUniversity or College
- A track record of commitment to prior employers
- 3-5years ofdirect operations managementexperience leading6+ employees;field andremoteteammanagement experiencepreferred
- Exceptional communication skills and ability to motivate and engage remote teams effectively
- Strong attention to detail and commitment to maintaining high standards of quality and accuracy
- Experienceanalyzing and interpreting KPIs, scorecards,and performance metricsto identify trends and drive action plans.
- Demonstrated experience managing performance, setting clear expectations, and holding team members accountable to measurable goals, KPIs, and quality standards.
- Dedication to delivering outstanding customer service and ensuring client satisfaction.
- Candidates must possess a current and valid drivers license.
Whats in it for you?
Working at CoStar Group means you'll enjoy a culture of collaboration and innovation that attracts the best and brightest across a broad range of disciplines. In addition to generous compensation and performance-based incentives, you'll be supported in both your professional and academic growth with internal training, tuition reimbursement.
- Our benefits package includes (but is not limited to):
- Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
- Life, legal, and supplementary insurance
- Commuter and parking benefits
- 401(K) retirement plan with matching contributions
- Employee stock purchase plan
- Paid time off
- Tuition reimbursement
- On-site fitness center and/or reimbursed fitness center membership costs (location dependent), with yoga studio, Peletons, personal training, group exercise classes.
- Access to CoStar Groups Employee Resource Groups
- Complimentary gourmet coffee, tea, hot chocolate, prepared foods, fresh fruit, and other healthy snacks
The final salary or hourly rate offered for this role will fall within the range set forth below based on a variety of factors, including but not limited to, geographic location, skills, and competencies.
Base Compensation: $100k with performance-based bonus.
We welcome all qualified candidates who are currently eligible to work full-time in the United States to apply. However, please note that CoStar Group is not able to provide visa sponsorship for this position.
#LI-TS4
