Pharmacy Product Manager

The Pharmacy Product Manager is responsible for helping develop, manage, and enhance pharmacy products, programs, and operational solutions that improve patient access, adherence, and outcomes while supporting organizational growth objectives. The incumbent serves as the bridge between pharmacy operations, clinical teams, technology, Hub operations, and program management to identify market opportunities and translate them into scalable solutions. The Pharmacy Product Manager leads initiatives from concept through implementation, ensuring products meet regulatory requirements, operational capabilities, client needs, and financial objectives. The role focuses on driving innovation across specialty pharmacy services, dispensing operations, patient support programs, and pharmacy technology solutions.

Essential Functions

• Lead the development, enhancement, and lifecycle management of pharmacy products and services, including specialty pharmacy programs, patient support offerings, clinical programs, adherence initiatives, and technology-enabled pharmacy solutions. Manage initiatives from ideation through implementation, measurement, and continuous improvement.
• Partner with pharmacy operations, clinical services, technology teams, program management, Hub operations, compliance, and business development to define product requirements, prioritize enhancements, and execute strategic initiatives.
• Analyze pharmacy market trends, industry regulations, payer dynamics, manufacturer requirements, and customer feedback to identify opportunities for product innovation and operational efficiencies.
• Define business requirements, workflows, and success metrics for new pharmacy products and enhancements. Support product implementation through project planning, stakeholder engagement, testing, training, and launch activities.
• Serve as the voice of pharmacy operations and end users to ensure solutions support patient, provider, manufacturer, and pharmacy needs while maintaining compliance and operational excellence.
• Assist in the development of business cases, product roadmaps, performance reporting, and recommendations to support strategic decision-making and portfolio growth.

Education, Degree Requirements, and Certifications

• PharmD or B.S. Pharmacy required.
• Advanced healthcare or business degree preferred.
• Active pharmacy license required.

Experience

• 3–5 years of product management, pharmacy operations, healthcare operations, or related experience required.
• Specialty pharmacy experience strongly preferred.
• Experience working with pharmaceutical manufacturers, patient support programs, hub services, or payer programs preferred.
• Experience leading cross-functional initiatives and implementing operational or technology solutions preferred.

Knowledge

• Understanding of specialty pharmacy operations, limited distribution networks, dispensing workflows, patient support services, and medication access programs.
• Knowledge of pharmacy reimbursement, payer requirements, and pharmaceutical manufacturer programs.
• Understanding of healthcare regulations and compliance requirements, including HIPAA and pharmacy practice standards.
• Knowledge of product management principles, business case development, and product lifecycle management.

Skills

• Excellent written and verbal communication skills.
• Strong analytical, problem-solving, and strategic thinking skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong project management and stakeholder management skills.
• Ability to build relationships across clinical, operational, and technical teams.
• Proficiency in using data and performance metrics to drive decisions.

Competencies

• Effectively communicates product vision, priorities, and recommendations to stakeholders at all organizational levels. Builds alignment across departments and drives consensus.
• Understands the needs of patients, providers, manufacturers, and pharmacy teams and incorporates those needs into product design and enhancement decisions.
• Evaluates operational, financial, and regulatory considerations to make sound recommendations and informed business decisions.
• Identifies opportunities to improve pharmacy workflows, operational efficiency, and service delivery while maintaining compliance and quality standards.
• Takes ownership of deliverables and consistently achieves objectives through effective planning, prioritization, and execution.

Travel Requirements

• Willingness to travel for client meetings, industry conferences, pharmacy site visits, and internal collaboration as needed.

Compliance Requirements

• Adhere to all Company Policies, Procedures, and training consistent with ConnectiveRx's Information Security and Compliance Programs, including SOC1, SOC2, PCI, and HIPAA requirements.
• Maintain strict compliance with company and client policies regarding business rules and ethics, as well as applicable local, state, and federal laws.

Compensation & Benefits:  This position offers opportunities for a bonus (or commissions), with total compensation varying based on factors such as location, relevant skills, experience, and capabilities. 

Employees at ConnectiveRx can access comprehensive benefits, including medical, dental, vision, life, and disability insurance. The company regularly reviews and updates its health, welfare, and fringe benefit policies to ensure competitive offerings. Employees may also participate in the company’s 401(k) plan, with employer contributions where applicable.   

Time-Off & Holidays:  ConnectiveRx provides a flexible paid time off (PTO) policy for exempt employees, covering sick days, personal days, and vacations. PTO is determined based on an employee’s first year of service. Employees also receive eight standard company holidays and three floating holidays annually, with prorations applied in the first year.   

The company remains committed to providing competitive benefits and reserves the right to modify employee offerings, including PTO, STO, and holiday policies, in accordance with applicable laws and regulations.