Pharmacy Operations Manager

Boca Raton, Florida, United States of America
Location: Boca Raton, FL

As a key member of the local management team, ensure that all functions are performed timely and accurately. Manage departmental leads/supervisors to ensure that key metrics and labor goals are achieved. Collaborate with leadership to develop departmental objectives and goals. Assists in evaluating workflow/technological enhancements to improve efficiency. Assist supervisors in scheduling adequate staff to meet the needs of the business within budgeted guidelines.

Attributes Required:
• Work Ethic/Integrity - must possess intrinsic drive to excel coupled with values in line with company philosophy
• Leadership - ability to lead project teams to deadlines, while maintaining strong team orientation
• Relational - ability to build relationships with business unit management and become "trusted advisor"
• Strategy and Planning - ability to think ahead, plan and manage time efficiently
• Problem Solving - ability to analyze causes and solve problems at both a strategic and functional level
• Team Oriented - ability to work effectively and collaboratively with all team members

Essential job functions (include the following):
• Hire, manage, train, evaluate, coach, and develop Supervisors/Lead Technicians; assign duties and responsibilities
• Assist with hiring and management of staff to ensure adequate coverage for workflow
• Ensure Supervisors/Leads assign work volume appropriate to each technicians' duties and measure both productivity and accuracy for each technician
• Responsible for ensuring operation of business is conducted efficiently and accurately while maintaining a high level of customer service
• Evaluate workflow processes and implement changes as necessary to meet deadlines for input
• Address and resolve customer issues related to operations and quality
• Work collaboratively with team members in other functional areas to keep work flowing smoothly and efficiently
• Develop training manuals and programs for department and update as needed
• Manage labor metrics to achieve business plan goals
• Relationship management with relevant key vendors
• Lead by example in all areas of role to support non-negotiable attributes: attitude, dependability, commitment, productivity, efficiency and upholding P & P
• Other essential functions and duties may be assigned as needed

Education and/or Certifications:
• High School Diploma or GED required; Bachelor's degree preferred
• Pharmacy Technician license/certification/registration (per state requirements); National Certification preferred (PTCB) may be required (pharmacy specific)

Skills and Qualifications:
• 5+ years of experience, preferably in high-volume pharmacy
• 2+ years' experience as a manager/supervisor
• Advanced computer skills; pharmacy operations system experience preferred/required
• Ability to work independently and deliver to deadlines
• Ability to solve problems with minimal direction
• Great attention to detail and accuracy
• Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
• Quality minded; motivated to seek out errors and inquire when something appears inaccurate
• Lean Six Sigma skills and experience preferred
• Ability to analyze workflow and staffing needs and implement improvements
• Ability to manage subordinates' performance to achieve objectives of department

Work Environment:
• Requires up travel by air and ground
• Ability to work flexible hours

What We Offer:

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, "Treat others as you would like to be treated."

Compensation & Financial

• Competitive pay
• 401(k) with company match

Family, Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)

• Medical, Dental and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts

Wellbeing

• Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)

Time Off

• Paid holidays and sick days
• Generous vacation benefits based on years of service