THE ROLE IN A NUTSHELL- Management and oversight of the Pharmacy Operations Support Team including emerging centralized functions
- Creating, documenting, optimizing workflows, SOP, training, and processes to ensure efficient, timely, and effective operations to fulfill patient pharmacy orders on an ongoing basis.
- Develops and leads operational efficiency to support the recurring needs of biologics patients and toxin patients
- Managing and overseeing the recruiting, hiring, onboarding, and training of personnel
- Taking a lead towards continuous improvement initiatives, ongoing training, and optimization of cross-functional collaboration between the Dispensary, Nursing, logistics, and OnePoints, Programs, Toxins and external stakeholders (communication with PSPs, other pharmacies, MDs, patients, etc.)
- Ensuring a high-level of customer service standards and patient experience on an ongoing basis with respect to fulfilling patient orders and customer interactions (quality of interactions; telephony, etc.)
- Implementing and optimizing use of new software solutions (Phox, Kroll,Nexi, etc.) and leveraging new innovation of Botox BUD 9 days
- Lead Pharmacy Operations transformation into a process-oriented operations.
- Drive a culture of operational excellence and quality continuous improvement on the team with strict adherence to process standards and KPIs
- Adopting and championing the implementation of new software solutions for the team and optimizing staff usage on an ongoing basis
- Functioning as a pharmacist in the dispensary as needed to contribute to patient care activities and checking of prescriptions for technical, financial, and clinical quality (flexible)
- Other special projects and duties assigned by the Director of Pharmacy Operations as defined within the scope of the role
WHO WE'RE LOOKING FOR- A university degree in science or health-related field
- Licensed, registered Pharmacist in good standing with the Ontario College of Pharmacists considered strong asset
- 2 to 5 years of people leadership experience
- Proven track record of operational efficiency, performance, and leading teams through change
- 2 to 5 years of working in specialty pharmacy, pharmacy, or healthcare operations
- Strong working knowledge of the regulatory and competitive environment for prescription drugs and pharmacy benefits; awareness and ability to anticipate key trends
- Excellent analytical, listening, verbal and written communication skills.
- Bilingual communication skills, English and French considered a valued asset.
- Bachelor of Science, Pharmacy
- Knowledge of medication, dosage measurement, pharmacy law and medical terminology
- Strong knowledge of financial and operational aspects of pharmacy
- Experience with pharmacy software Kroll is an asset
- Previous experience with Google Suite, Microsoft Excel, Word, and Outlook is an asset
WHAT WE OFFERBase Salary: CAD $94,406.00 - 142,069.00
Offer positioning: Determined using relevant experience, skills, internal equity and current market data.
Total rewards: Health and dental coverage, retirement savings, paid time off and well-being support (up to $10,000 per year for mental health).
Posting disclosures: This is for an existing vacancy.
Work model: On-site
