Experience in managing pharmacy operations and workflow
Knowledge of pharmacy systems and inventory management
Commitment to ongoing education and training
Responsibilities
Acknowledge and assist all customers in the Pharmacy
Ensure compliance with legal and regulatory requirements
Provide counseling on prescriptions and health products
Maintain confidentiality and privacy of customer information
Oversee inventory management and control processes
Ensure accuracy in prescription dispensing and documentation
Maintain a professional and welcoming pharmacy environment
Benefits
Full-time employment with regular hours
Opportunities for continuing education and training
Supportive work environment focused on customer service
Involvement in financial reporting and pharmacy operations
Commitment to health and safety standards
Full Job Description
Location: 1200 Market Street Se, Airdrie, Alberta, T4A 0K9
Why this role is important?
SUMMARY: To manage the overall operations of the Pharmacy, including providing consultation to both customers and health care providers, practice to full scope in providing professional services, dispensing medication, and assisting in the maintenance of the dispensary.
DUTIES & RESPONSIBILITIES:
Pharmacy and Customer Service Acknowledge all customers approaching the Pharmacy Practice within federal/provincial, regulatory/legal requirements Ensure all privacy requirements are met, including customer confidentiality and consent management Provide counselling on prescriptions, over the counter/behind the counter products Practice to full extent of expanded scope with Professional Services, within your capability Be clearly identifiable to the public Ensure accuracy and appropriateness of all prescriptions dispensed Communicate with other health care professionals within the circle of care to provide customer care Maintain all records required in accordance with legislation, standards of practice, and policy
Workflow and Inventory Management:
Control access to the dispensary with respect to inventory and patient confidentiality
Review and maintain Workflow Queues on a daily basis
Regular review of 'will call' bins, in accordance with established Standard Operating Procedures
Review of stock to identify expired inventory
Oversight of current stock levels and medication orders from wholesaler
Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
Operations: Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy Involvement with financial reports as appropriate Read and action store communications on in-store web File incident reports when any customer or staff medication or privacy incidents occur
Experience, Skills & Qualifications: Independent thinking and decision making - makes decisions when dealing with issues or problems Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues Proven ability to drive and build the business, lead by example and support enterprise programs Commitment to providing exceptional customer service Superior customer relations skills and a strong sense of professionalism Strong problem-solving skills including experience formulating and executing action plans Strong personal computing skills and knowledge of Pharmacy systems a definite asset Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment Complete mandatory training and voluntary continuing education workshops, as needed
J2WRTL J2WRRX
Employment Type: Full time
Type of Role: Regular
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
