DescriptionPharmacist Supervisor | Long-Term Care Pharmacy
Location: Pheonix, AZ
Salary: $135k-$155k (dependent on experience)
Schedule: Monday - Friday 1:00 pm - 9:30 pm PST
Rotating weekends required
Work Authorization Requirements This position is not eligible for employment visa sponsorship now or in the future. Applicants must be authorized to work in the United States without the need for current or future employer-sponsored work authorization.
Lead a 24/7 Team That Powers Patient Care The Pharmacist Supervisor leads a team of pharmacists responsible for the accurate and timely review of prescription orders. This role oversees daily operations, drives team performance, ensures regulatory compliance, and fosters a culture of accountability, collaboration, and patient safety.
As a working leader, the Pharmacist Supervisor manages a team of remote and hybrid pharmacists supporting a 24/7 operation with on-call coverage. This role is responsible for staffing, scheduling, quality oversight, workflow management, employee development, and resolution of escalated clinical and operational concerns. The Pharmacist Supervisor also provides hands-on support within the Primary Verification workflow to ensure service levels and patient care standards are maintained.
What You'll Do Team Leadership - Lead, coach, and develop a team of pharmacists.
- Conduct performance reviews, provide feedback, and support employee development.
- Promote accountability, engagement, and operational excellence.
- Serve as an escalation point for clinical and operational issues.
- Hire, onboard, train, coach, and develop pharmacists to support department goals.
- Manage pharmacist schedules and time-off requests to ensure adequate coverage across a 24/7 operation.
- Address performance concerns through coaching, corrective action, and disciplinary processes as needed.
Workflow Oversight - Manage and support the Primary Verification workflow, including:
Order Verification - Review prescriptions for accuracy, appropriateness, and compliance.
- Support the Primary Verification (PV1) workflow and step into daily operations as needed to maintain productivity and service levels.
Clinical Clarification Calls - Contact prescribers to resolve prescription discrepancies and clinical questions.
Billing Calls - Partner with payers, providers, and internal teams to resolve claim and reimbursement issues.
Triage - Prioritize workload and manage escalations to ensure timely processing.
- Serve as a resource for pharmacists handling complex clinical or operational issues.
Data Entry Review - Ensure accurate documentation and prescription entry within pharmacy systems.
Operational Management - Monitor productivity, quality, and service-level metrics.
- Optimize staffing and workflow efficiency.
- Manage shared team email queues and respond to escalated concerns from internal and external stakeholders.
- Investigate occurrence reports, medication errors, and process deviations to identify root causes and corrective actions.
- Maintain accountability for clinical errors that progress through the verification process, including those originating from technician processes.
- Ensure compliance with pharmacy regulations, policies, and accreditation standards.
- Manage escalated calls and concerns from facility partners and customers.
- Partner with cross-functional teams to improve processes and outcomes.
- Participate in weekly meetings with Pharmacists-in-Charge (PICs) and leadership from the ProCare site to review operational performance, quality trends, and process improvements.
What We're Looking For - Degree in Pharmacy is required, PharmD preferred
- License to practice in state required (Must be in good standing)
- 5+ years of pharmacy experience, preferably in specialty, mail order, long-term care, or high-volume pharmacy operations.
- Prior leadership or supervisory experience.
- Strong knowledge of prescription verification, clinical review, billing, and pharmacy operations.
- Experience managing performance metrics and developing teams.
- Experience with scheduling, workforce planning, employee coaching, and performance management.
- Demonstrated ability to investigate medication errors and implement corrective actions.
- Ability to lead remote and hybrid teams in a fast-paced, 24/7 operational environment.
Bonus Points If You Have - Long-term care pharmacy experience.
- Multi-state pharmacy operations experience.
- Process improvement or workflow optimization experience.
- Knowledge of pharmacy claims adjudication and reimbursement.
- Experience leading remote or hybrid pharmacy teams.
- Experience supporting high-volume centralized pharmacy or long-term care pharmacy operations.
You'll Be Successful If You Have - A desire to lead a high-performing team that directly impacts patient care
- The ability to motivate and develop pharmacists across remote and hybrid work environments
- A proactive approach to problem-solving and process improvement
- Strong communication skills and the confidence to navigate challenging conversations
- A passion for delivering exceptional service while maintaining quality and compliance standards
- The flexibility to adapt in a dynamic 24/7 operation
What We Offer - Comprehensive Medical, Dental, and Vision Insurance (plans starting as low as $13.73 per pay period)
- Free Virtual Care and Telemedicine Services
- Paid Time Off
- 401(k) with Company Match
- Company-Paid Life Insurance
- Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
- Employee Referral Bonuses
- Pet Insurance
- Legal Insurance
Ready to Apply? We are building something worth staying for. Good care for patients, real support for the people who deliver it, and room to grow into more than the role you came in for. Apply today.
