Pharmacist Operations Manager

Company
Lumicera Pay Range
USD $124,100.00 - USD $155,200.00 /Yr. STAR Bonus % (At Risk Maximum)
12.50 - Sr Manager, NAE, Sr CAE II Work Schedule Description (e.g. M-F 8am to 5pm)
M-F 8am - 4:30pm Overview

Due to growth, we are adding a Pharmacist Operations Manager (PIC) to our Specialty Pharmacy Clinical Services department.

The Pharmacist Operations Manager (PIC) is responsible for the day-to-day leadership, performance, and regulatory compliance of a specialty mail-order pharmacy operation. This role oversees dispensing workflows, patient service, inventory and cold-chain processes, quality assurance, and team performance to ensure safe, timely, and accurate delivery of specialty medications. The PIC partners cross-functionally with clinicians, reimbursement teams, logistics, and vendors to optimize patient outcomes and operational excellence. The PIC serves as the designated pharmacist accountable for compliance with pharmacy laws and applicable federal regulations, and acts as the primary liaison for audits, inspections, and regulatory communications.

Is this you? Find out more below!

Responsibilities

How do I make an impact on my team?

• Lead daily specialty mail pharmacy fulfillment operations, including dispensing, RPh verification, shipping, cold-chain handling, and delivery issue resolution.
• Ensure compliance with all applicable federal/state pharmacy laws, accreditation standards (e.g., URAC/ACHC), HIPAA, and internal policies and SOPs.
• Manage staff scheduling, training, coaching, engagement and performance management for pharmacists, technicians, and support staff.
• Drive quality and safety programs: medication error prevention, incident reporting, corrective and preventive actions (CAPA), and continuous process improvement.
• Support inventory management for specialty drugs, limited distribution products (LDPs), REMS programs (as applicable), controlled substances (if applicable), and hazardous drugs handling.
• Maintain cold-chain integrity (refrigerated/frozen) and develop procedures for packing, shipping, temperature excursions, and returns.
• Monitor operational KPIs (turnaround time, accuracy, abandonment, delivery success, patient satisfaction, cost per script) and implement improvements.
• Manage vendor relationships (wholesalers, couriers/carriers, packaging/temperature monitoring providers) and negotiate service levels as needed.
• Prepare for and lead audits/inspections; maintain documentation, training records, and regulatory readiness at all times.
• Support implementation and optimization of pharmacy systems (PMS), workflow tools, e-prescribing interfaces, and reporting.
• Other duties as assigned

Qualifications

What our team expects from you?

• PharmD or BS degree from an accredited College of Pharmacy required.
• Current, unrestricted licensure as a Registered Pharmacist in the state of residence, or the ability to gain reciprocity within 4 months, may be required based on state of residence laws or client contracts. Refer to the Licensure and Credentialing Verification P&P for current detail.
• 5+ years as a licensed Pharmacist required.
• Leadership experience preferred
• 1+ year of professional experience as a Specialty Pharmacist strongly preferred.
• Demonstrated knowledge of Specialty Pharmacy drugs including REMS and Limited Distribution Products best practices preferred.
• Knowledge of inventory control; state and federal laws and regulations pertaining to the legal operation of a pharmacy required.
• 3+ years9 experience managing specialty pharmacy mail operations, cold-chain shipping, or limited distribution networks preferred.
• Experience with accreditation (URAC/ACHC) and regulatory inspections (BOP, DEA if applicable) preferred.
• Familiarity with REMS programs, hazardous drug handling (USP <800>), and specialty payer requirements preferred.
• Lean/Six Sigma training or equivalent continuous improvement experience preferred.
• Multi-state licensure experience and/or oversight of non-resident pharmacy requirements preferred.

What can you expect from Navitus?

• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program 60; up to $750!

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Location : Address310 Integrity Drive Location : CityMadison Location : State/ProvinceWI Location : Postal Code53717 Location : CountryUS