Pet Hotel: Front Retail Store Manager

ufuria

$229K *
Retail & Consumer Goods
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in customer service roles.
  • Friendly and pleasant personality with strong interpersonal skills.
  • Professional phone etiquette.
  • Team-oriented with a collaborative spirit.
  • Availability to work on weekends and holidays is required.
  • Reliable transportation to work.

Responsibilities

  • Maintain inventory and manage vendor communications for purchasing.
  • Plan and execute promotional activities to boost revenue.
  • Train staff and implement cross-training for operational continuity.
  • Collaborate with vendors on marketing displays for store presentation.
  • Control operational costs to ensure profitability.
  • Educate clients on the importance of pet engagement during their absence.
  • Sell additional services to enhance customer value.

Benefits

  • A modern, pet-friendly work environment.
  • Opportunity to work with a compassionate and motivated team.
  • Engagement in community events and promotions.
  • Opportunity for professional growth through training.
  • Flexible teamwork with a focus on employee support.
Full Job Description
A very busy and popular full-service pet care facility seeks a reliable, organized, detail-oriented individual to join the retail team. We are a unique and modern environment with a great team of compassionate, animal-loving, customer-service oriented people who are highly motivated to provide the very best in pet care services.

Qualifications
  • Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers
  • Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue
  • Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent
  • Work with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows. Lunch and Learns.
  • Manage all controllable costs to keep operations profitable


Qualifications and Skills
  • 5+ years proven experience working in a customer service field.
  • A friendly, warm and pleasant personality with excellent people skills.
  • Exceptional and professional phone etiquette
  • Able to work harmoniously in a team.
  • Must be available to work Saturdays, Sundays and Holidays. Not negotiable.
  • Possess a reliable means of transportation to and from work.

-Ability to move 40 lbs

-Ability to read, speak, write and understand the English language

-Ability to act with a professional demeanor at all times, maintaining a positive attitude

-Ability to demonstrate enthusiasm for pet care

The basic demands of the job include, but are not limited to:

-Ability to educate the client of the Company's belief in the importance of pet's

participation in activities while away from home.

-Ability to sell additional services to new and existing clients (quantify)

-Tracking daily sales and entering in database

-Maintaining established performance benchmarks

-Working events professionally and positively

-Any other duties assigned by the Manager, Supervisor or Team Leader

Salary starting: $11.00

Additional Information

If you meet the requirements please send resume to: Kathleen Davis.



Fax: 909-481-1155

(No phone calls)

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