Personal Trust Manager

NBT Bank

• $108K — $145K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or equivalent experience in finance, business management, or investments.
  • 7-10 years of management experience in a Trust department or financial services.
  • Completion of career-specific training such as Cannon Trust or New York Bankers Trust Schools.
  • 5 years of supervisory experience in a relevant field.
  • Strong understanding of personal income and fiduciary taxation.

Responsibilities

  • Manage the Personal Trust Group and oversee staff activities.
  • Administer complex accounts for high net worth clients with a focus on customer service.
  • Train and mentor Trust Administration officers to enhance team performance.
  • Conduct annual reviews of administrative documentation for compliance.
  • Analyze trust and estate accountings for accuracy and compliance.
  • Chair the regional Account Review Committee to ensure best practices.

Benefits

  • Generous Paid Time Off: At least 22 days annually.
  • Six weeks of paid parental leave at 100% salary.
  • Comprehensive medical coverage with HSA contributions.
  • Dental and vision coverage for overall health.
  • Employer-paid disability coverage and life insurance options.
  • 401(k) plan with employer matching and pension plan options.
  • Tuition reimbursement for career development.
  • Employee Assistance Program (EAP) for support resources.
Full Job Description
Pay Range: $108,869.00 - $145,150.00

Responsible for the management of the Personal Trust Group; directs activities of administrators and support staff, including the training, mentoring and development of staff: Administers a significant group of complex accounts; Provides guidance to administrators and private client advisors regarding administrative issues as required. Responsible for the compliance oversight of assigned team. Acts as chair of regional Account Review Process.

Education and Experience:

  • Bachelor's degree or equivalent experience with background in finance, business management, investments or other relevant areas
  • 7-10 years relevant management experience in a Trust department, Financial Services organization, Insurance company or law firm
  • Completion of career specific training such as Cannon Trust or New York Bankers Trust Schools to include casework in estate and trust administration and taxation
  • 5 years previous experience supervising work activities of others

Skills and Abilities:

  • Ability to direct work activities of staff.
  • Excellent verbal and written communications skills, able to research independently and reduce findings to writing.
  • Strong computer literacy to include Microsoft Office Suite and other proprietary industry software.
  • Excellent customer service skills; able to independently organize, coordinate, and outline agendas for client meetings that may include other professionals.
  • Ability to understand and interpret complex legal documents.
  • Significant working knowledge of personal income, fiduciary income and transfer taxation.
  • Strong mentoring and problem resolution skills.
  • Knowledge of performance review policy.

Tasks Performed:

  • 35% - Administers trusts, estates and agency accounts, often of a sensitive nature and for high net worth clients, providing superior customer service. Consults with attorneys and other financial planning professionals to mutually attain client/account objectives. Independently analyzes and interprets complex testamentary and inter vivos instruments and applies conclusions in the administration of trusts and estates.
  • 25% - Trains, mentors, develops and oversees a team of Trust Administration officers
  • 20% - Completes annual review of administrative documentation and participates in investment risk analysis of account assets to ensure compliance with internal policies and external regulations.
  • 10% - Analyzes trust and estate accountings for accuracy and proper form, to determine that account administration has been properly completed.
  • 5% - Chairs a regional Account Review Committee
  • 5% - Other duties as assigned.

Physical Requirements:

  • Communicate effectively with internal and/or external customers
  • Stationary 75% of the time or greater
  • Move objects up to a maximum of 10 lbs

Benefits for Full-Time Employees:

  • Generous Paid Time Off: At least 22 days annually, prorated in the year of hire. 

  • Parental Leave: Six weeks of paid leave at 100% of your salary. 

  • Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. 

  • Dental and Vision Coverage: Ensuring your overall health and well-being. 

  • Flexible Spending Accounts: For healthcare and dependent care expenses. 

  • Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage. 

  • Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage. 

  • Voluntary Benefits: Including hospital, accident, and critical illness coverage. 

  • Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.

  • Adoption Assistance: Supporting your growing family. 

  • Tuition Reimbursement: Invest in your education and career growth. 

  • Employee Assistance Program (EAP): Access to support and resources. 

  • Pet Insurance: For all your furry friends.

  • Financial and Banking Services: Various banking services benefits and financial planning assistance. 

Benefits for Part-Time Employees Working 20+ Hours/Week:

  • Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants. 

  • Dental and Vision Coverage: Ensuring your overall health and well-being.

  • Voluntary Benefits: Including hospital, accident, and critical illness coverage.

  • Generous Parental Leave: Six weeks of paid leave at 100% of your salary. 

Benefits for All Part-Time Employees:

  • Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan for employees who work at least 1,000 hours in a calendar year, all designed to help secure your future

  • Paid Sick and Safe Leave: For your health and safety. 

  • Employee Assistance Program (EAP): Access to support and resources. 

  • Financial and Banking Services: Various banking services benefits and financial planning assistance.

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