Technical school diploma or industry certifications (A+, Network+, MCP, MCSE) with 1 year of relevant experience.
High school diploma or equivalent with 3 years of relevant experience.
Experience in technical support for computer-based electronics, including PCs and peripherals.
Ability to provide independent verification of foreign degrees if applicable.
Promotional candidates must have 1 year of permanent competitive status as Personal Computer Technician I.
Responsibilities
Diagnose and repair application software, printers, and PCs.
Train users on hardware and software functionalities.
Set up and install networked printers and configure IP protocols.
Assist users with mainframe access and internet searches.
Install, configure, and operate application software and hardware updates.
Write documentation on specialty items and procedures.
Supervise assigned personnel and assist help desk staff.
Benefits
Continuous examination program for ongoing opportunities.
No residency requirement, allowing broader applicant pool.
Potential for career advancement from Personal Computer Technician I to II.
Full Job Description
THIS IS NOT AN OFFER OF EMPLOYMENT
MUNICIPAL CIVIL SERVICE COMMISSION
1 Larkin Center - 2nd Floor - Yonkers, N.Y. 10701
A NON-REFUNDABLE $40.00 APPLICATION FEE IS REQUIRED FOR EACH SEPARATELY NUMBERED EXAMINATION FOR WHICH YOU APPLY
CONTINUOUS EXAMINATION PROGRAM FOR:
PERSONAL COMPUTER TECHNICIAN II
APPOINTING AUTHORITY VACANCIES SALARY RANGE (per annum)
Board of Education As they occur $56,137-79,237
City of Yonkers As they occur $60,640 - 100,999
RESIDENCY REQUIREMENT WAIVED
DUTIES:
This position is responsible for the installation, repair and operation of interconnected microcomputers and related equipment. The work includes keeping abreast of the latest technological development in the industry. This position differs from Personal Computer Technician I in that duties are more complex; level of responsibility is higher and supervisory responsibilities are included. Direct supervision is received from an immediate supervisor. Does related work as required.
EXAMPLES:
Diagnose and repair application software, printers and PCs;
Train users on hardware and software;
Sets up and install networked printers;
Sets up the IP Protocol on PCs and printers;
Assist users with Mainframe access;
Assist users with Internet searches;
Installs, configures and operates application software, printers and PCs;
Assist users with the various application software and hardware;
Installs software and hardware updates;
Writes documentation on specialty items and procedures;
Assists help desk personnel;
Supervises assigned personnel.
MINIMUM QUALIFICATIONS:
Candidates must meet the following requirement on or before the date of the written test.
OPEN-COMPETITIVE:
a) Possession of a regionally accredited technical school or Industry Standard Certifications such as A+, Network+, MCP and MCSE and one (1) year of experience in a technical support service position in the maintenance and/or repair of computer based electronics such as digital copiers, medical equipment and PC's/Peripherals; or
b) Graduation from high school or possession of a High School Equivalency Diploma and three (3) years of experience as described in (A); or
c) An equivalent combination of education/training and experience as defined by the limits of (A) and (B).
NOTE:
Your degree must have been awarded by a college or university accredited by a regional, national, or specialized agency recognized as an accrediting agency by the U.S. Department of Education/U.S. Secretary of Education. If your degree was awarded by an educational institution outside the United States and its territories, you must provide independent verification of equivalency. A list of acceptable companies who provide this service can be found on the Internet at http://www.cs.ny.gov/jobseeker/degrees.cfm. You must pay the required evaluation fee."
PROMOTIONAL:
One (1) year permanent competitive status currently holding position of Personal Computer Technician I.
RATED EVALUATION OF TRAINING AND EXPERIENCE:
You will complete a questionnaire that asks for specific information on your information technology education (formal degrees, IT-related training courses, certifications) and experience. You will also be asked to briefly describe a significant achievement in each of the job's areas and to provide the name and contact information for someone who can verify your information. The information you provide about your experience will be rated against the following areas:
