Salary: $78,504.00 - $102,996.00 Annually
Location : Thurston County - Olympia, WA
Job Type: Full Time - Permanent
Remote Employment: Flexible/Hybrid
Job Number:Department: Dept. of Licensing
Division: Programs and Services
Opening Date: 11/02/2026
Closing Date: 11/15/2026 11:59 PM Pacific
Description DutiesAs Performance and Strategy Analyst, you will report to the PSD Assistant Director and serve as an expert advisor on operations, strategic planning, communications, policy, and legislative implementation. You will help leaders and staff connect decisions to division and agency goals while considering the effects on employees, customers, partners, and resources. This role combines independent judgment with a commitment to helping others succeed. By listening to different perspectives and supporting informed decisions, you will help the division strengthen services that enable Washington residents to live, work, drive, and thrive.
Some of what you will do:- Analyze research, customer feedback, and operational data to identify gaps and recommend improvements, explaining the risks, benefits, and broader impacts of available options.
- Develop clear reports, dashboards, and performance measures to guide decisions, evaluate results, support strategic planning, and track continuous improvement.
- Lead division, agency, and enterprise-wide projects. Work with partners to define scope, develop plans, manage resources and timelines, and document decisions and progress.
- Help employees and partners adopt changes to policies, processes, systems, and business practices by assessing impacts, identifying barriers, and supporting implementation.
- Analyze proposed legislation for division impacts and coordinate timely, accurate fiscal notes and other legislative assignments.
- Facilitate discussions that help staff and partners share ideas, resolve concerns, build agreement, and follow through on next steps.
- Supervise staff by assigning and reviewing work, setting expectations, coaching professional growth, evaluating performance, and addressing performance concerns.
Qualifications What you will bring to the role:- Nine (9) years of demonstratedexperience in two or more of the following areas:
- Conducting research.
- Analyzing policies, laws, rules, or regulations.
- Conducting business analysis and developing requirements.
- Leading business projects.
- Managing business operations.
- Business policy development.
- The ability to:
- Understand and follow agency values of respect, trust, diversity, equity, and inclusion through behaviors, and decisions.
- Promote and support a respectful, equitable, and inclusive workplace for all employees.
- Promote and support respectful, equitable, and inclusive delivery of services to customers.
- Take action to learn and grow.
- Take action to meet the needs of others.
Up to four (4) years of relevant education in business administration, public administration, law, public health, health administration, or a related field may substitute year for year for experience.Experience must include:- Eight (8) years of:
- Writing clear, concise information for internal and external audiences through multiple formats and methods (talking points, informational emails, presentations, web content, social media, information/decision briefs) using plain language.
- Analyzing and researching qualitative and quantitative data to develop reports, dashboards, and summaries for consumption for intended audiences.
- Project management or leading projects to include creating project plans, managing goals and timelines, constraints, risks, identifying outcomes and assignments, and communicating statuses and operational changes to staff at all levels of an organization.
- Using Microsoft Office Suite Products - Word, Access, Excel, Outlook, and PowerPoint to create, compose, and edit written and illustrated materials, correspondents, reports, and spreadsheets.
- One (1) year of:
- Leading or supervising a team including hiring, work assignment and review, leading, mentoring, or coaching staff for growth, training, performance evaluation, expectation setting, and corrective actions.
What may help set you apart:- Three (3) years of experience:
- Using specialized Microsoft applications, including Power BI, Power Automate, Microsoft Planner, Microsoft Lists, and SharePoint, to analyze and present data, automate workflows, manage projects and deadlines, maintain shared documents, and track assignments and business processes.
- Planning, coordinating, leading, or facilitating meetings, trainings, or group discussions that encourage cooperation, bring together ideas, establish goals and timelines, build agreement, and develop solutions to policy issues.
- Two (2) years of experience:
- Using organizational change management practices to assess impacts, communicate changes, engage employees and partners, identify barriers, and support adoption of changes to policies, processes, systems, and business practices.
- Working with subject matter experts, program managers, and business partners to improve business processes using Lean concepts and tools.
- One (1) year of experience:
- Preparing policy and procedure documents, analyzing and critiquing legislative proposals, or responding to information requests from business partners.
Additional Requirements of Employment:- This position requires in-office work and collaboration at our Olympia location multiple times a month.
- Prior to new hire, a pre-employment check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
For information about available accommodations, the interview process, or the position contact Kyle Odell.. Supplemental InformationHow to Apply:- Select the Apply button at the top of this job announcement.
- Attach a cover letter.
- Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Candidates who are offered a job with DOL must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
