Performance Analyst (Recreation Systems and Business Intelligence)

Salary : $89,814.40 - $116,729.60 Annually
Location : Eugene, OR
Job Type: Full-Time Regular
Job Number: 04567
Department: Library, Recreation & Cultural Services
Division: Recreation Division
Opening Date: 11/13/2026
Closing Date: 11/29/2026 5:15 PM Pacific

General Statement of Duties
Application Deadline: Sunday, November 29, 2026, at 5 p.m. P.T.

Accepting Online Applications only through the City of Eugene Website

Information on How to Apply
The Performance Analyst provides advanced professional expertise in database management, business intelligence, and operational performance analysis for the Recreation Division within the Library, Recreation and Cultural Services Department. The position is responsible for overseeing the integration, management, and analysis of recreation registration, attendance, and financial data across multiple technology platforms to support strategic decision-making and operational effectiveness. As a member of the Recreation Division leadership team, the Performance Analyst partners closely with Division and Section Managers to develop performance measures, evaluate program outcomes, and provide actionable insights regarding recreation services, programs, and operations. This position leads the development and maintenance of internal and public-facing dashboards, supports organizational data needs, and identifies opportunities to improve business processes, system functionality, and operational efficiency. The position also provides direct supervision of two represented employees who support division-wide administrative and data management functions.

Classification:
Salary: $43.18- $56.12 hourly / $89,814.40 - $116,729.60 annually
The City of Eugene determines starting pay within the range based on relevant education and experience as provided by the applicant in their application materials. This process is consistent with the
Department, Division: Library, Recreation & Cultural Services, Recreation
Position Information: Non-Represented, Exempt
Work Location: Eugene Public Library 100 W 10th Ave, Eugene, OR 97401
Schedule: Monday - Friday 8:30 a.m. - 5:30 p.m. with flexibility per business need
Benefits: The City of Eugene offers robust and competitive benefits. For more information, select the Benefits Tab, or view as well as see information about all
Living & Working in Eugene: Information about living in Eugene, how the City of Eugene operates, and more can be found on our
Examples of Duties Performed - Duties may include but are not limited to the following
Database Administration and Systems Management

• Serves as the System Administrator for the Recreation Division's recreation management and registration platform (CivicPlus Recreation Management System).
• Oversees the configuration, maintenance, security, and optimization of recreation management systems and associated databases.
• Ensures accurate integration and data exchange between CivicRec, financial management systems, and other City technology platforms.
• Develops, configures, and maintains system modules and workflows to align with Recreation Division operational requirements and business objectives.
• Serves as the primary liaison between the Recreation Division and software vendors regarding system administration, technical support, troubleshooting, enhancements, and customizations.

Performance Analytics and Business Intelligence

• Leads the collection, validation, analysis, and reporting of operational, financial, and program performance data.
• Develops and maintains dashboards, performance measures, and reporting tools to support management decision-making and public accountability.
• Produces and oversees routine and ad hoc reports related to program performance, cost recovery, facility utilization, revenue generation, participation trends, attendance, and other key performance indicators.
• Identifies trends, operational challenges, and opportunities for process improvement through data analysis and performance evaluation.
• Provides technical guidance and support to division staff regarding data management, reporting tools, and system functionality.

Organizational Coordination and Strategic Support

• Serves as a liaison between the Recreation Division and other City departments on matters related to data management, reporting, technology systems, and operational processes.
• Collaborates with leadership to establish performance measures and evaluate the effectiveness and efficiency of programs, services, and operational practices.
• Recommends and implements improvements to business processes, reporting methodologies, and technology solutions that enhance operational effectiveness and service delivery.

Supervisory Responsibilities

• Directly supervises two represented administrative employees and oversees the daily workflow, project assignments, and work priorities of assigned staff.
• Plans, organizes, assigns, and evaluates work activities to ensure the timely accomplishment of division objectives and departmental priorities.
• Reviews work products and processes to ensure compliance with organizational policies, professional standards, operational requirements, and customer service expectations.
• Develops project schedules, establishes performance expectations, and monitors progress toward goals and deliverables.
• Participates in employee recruitment, selection, onboarding, training, performance management, and professional development activities.
• Exercises full supervisory authority in accordance with City policies, applicable labor agreements, and established management practices.

To view detailed information on the duties, knowledge, and abilities that may be expected for this position, please see the classification:
Qualifications
Minimum Qualifications

Experience

Two (2) years of professional experience in program administration, preferably in the public sector. Six (6) months of supervisory experience is preferred.

Education
Equivalent to a Bachelor's degree from an accredited college or university in Business Administration, Data Analytics, Public Administration or a closely related field.

Background
Must pass a background check.

License

Valid Oregon driver's license(or, the ability to obtain by date of hire); must pass driving records check and, if hired, maintain a driving record that meets the City's standard. Oregon law requires that an out-of-state license holder must obtain a valid Oregon license (with appropriate endorsements) within 30 days of becoming domiciled in the state (ORS 803.355).

The ideal candidate will have the following knowledge, skills, and abilities

Knowledge of:

• Database management
• Modern principles and practices of program development and administration in the assigned program area.
• Organizational and management practices as applied to the analysis and evaluation of programs, policies and operational needs.
• Research methods, techniques and procedures.
• Principles and practices of budget preparation and administration.
• Principles of supervision, training and performance evaluation.
• Modern office procedures, methods and computer equipment.
• Relevant Federal, State and local laws, codes and regulations.

Skills and Abilities in:

• Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
• Perform a variety of administrative duties with little or minimal supervision.
• Gain cooperation through discussion and persuasion.
• Develop and evaluate improvements in operations, procedures, policies, or methods.
• Effectively administer assigned program responsibilities.
• Learn the operation, policy and procedures of the department.
• Communicate clearly and concisely, both orally and in writing.
• Analyze and interpret research findings.
• Establish and maintain cooperative working relationships with those contacted in the course of work.
• Administer a variety of administrative, budgetary and clerical activities.
• Analyze, interpret and report research findings to department managers and City officials.
• Evaluate and develop improvements in operations, procedures, policies, or methods.
• Prepare a work plan and coordinate the work of a project team.
• Vendor relationship management

Supplemental Information

Working Conditions
The work schedule is mostly stable and does not fluctuate without prior notice. This level has a work environment that is well protected, seldom exposure to personal risks, hazards or obstacles. Job conditions are usually comfortable, with only seldom issues of confinement, temperature change, incident of noise, or interactions of a disagreeable nature, etc. This position is constantly indoors with general office equipment such as computers and telephones and requires frequent sitting, reaching forward, and keyboarding. Positions at this level seldomly require physical effort such as light lifting, carrying or movement, etc. This level may require occasional lifting, carrying, pushing or pulling up to 10 pounds. Physical capability involves use of specialized equipment where some agility and hand eye coordination are needed.
Eligibility List

This posting may also be used to establish an eligibility list of applicants for future vacancies. Candidates that are placed on the eligibility list will be notified via email which will include the duration of the list and how notification of call up will occur.

Non-Represented Retirement Program

Upon eligibility, the City will contribute an employee contribution of 6%, as well as the employer contribution, to a retirement program administered by the Oregon Public Employees' Retirement System (PERS). In addition, the City will pay a 3% contribution to a deferred compensation program if the employee contributes at least 1%.?

From January 1, 2020, through December 31, 2034, most retirees may work for a PERS-participating employer for an unlimited number of hours while continuing to receive their pension benefit based on HB 2296. If you have questions about your specific situation, including any restrictions to hours, please refer to the ?

What to Expect from our Selection Process

Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Marijuana use is evaluated consistent with current state law regulations. PLEASE NOTE: Once the posting closes, the process can take 4-6 weeks to complete.