The People Partner is responsible for general human resources administration such as employee relations, record keeping, and responding to employee inquiries to ensure the efficient management of HR Operations. This role is integral to maintaining a positive work environment, supporting employee needs, and ensuring compliance with HR policies and procedures. 

This is a hybrid position, working from our office in New York or Columbus, Ohio on Tuesdays & Thursdays. 

Summary of Essential Job Duties 

• Assist in coaching, counseling and guiding managers before executing employee disciplinary actions. 

• Initial point of contact for employee concerns, may conduct investigations regarding concerns raised. 

• Answers frequently asked questions from employees relative to standard policies & procedures, benefits, incorrect pay etc.; refers more complex questions to appropriate People Team Members. 

• Review, solve and respond to inquiries sent to the HR ticketing system. 

• Process employee changes, such as promotions, transfers and terminations and ensure all employee data is up to date in HRIS. 

• Supports the People Operations team with organizational tasks and various administrative duties. 

• Oversee various stages across the Employee Lifecycle. 

• Other duties as assigned. 

Preferred Education and Experience 

• Bachelors Degree in Human Resources, Business Administration, or a related field, or equivalent work experience. 

• 5+ years of experience in HR or administrative roles. 

• Previous experience in Employee Relations required, supporting a contact center or large hourly population preferred. 

• Organizational and project management skills, with the ability to manage multiple priorities, meet deadlines, and adapt to changing circumstances. 

• Preferred experience working with a human resource information system (HRIS). Experience with Workday is a plus. 

• Experience with Change Management and/or large scale transformation activities. 

• Experience within a Center of Excellence model. 

• Detail oriented; good verbal and written communication skills. 

• Able to work independently, establish priorities, meet deadlines, and manage multiple projects simultaneously. Present information and respond to questions from groups of staff, managers, members, and other key stakeholders. 

• Ability to address issues with discretion and professionalism while maintaining confidentiality. 

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance

• Basic Life Insurance at no cost to the employee

• Company paid short-term and long-term disability

• 12 weeks of 100% paid Parental Leave

• Health Savings Account (HSA)

• Flexible Spending Accounts (FSA)

• Retirement savings plan

• Personal Paid Time Off

• Paid holidays and company-wide Wellness Day off

• Paid time off to volunteer at nonprofit organizations

• Pet friendly office environment

• Commuter Benefits

• Group Pet Insurance

• On the job training and skills development

• Employee Assistance Program (EAP)

Interview Technology Notice:

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