5+ years in HR Operations or People Operations, with 2+ years in a leadership role.
Strong understanding of HR processes throughout the employee lifecycle, especially in logistics or operational settings.
Experience in multinational organizations and familiarity with HR systems like Workday.
Fluent in English, both written and verbal, with strong collaboration skills across global teams.
Proven leadership and coaching abilities, focused on enhancing employee and customer experiences.
Analytical and results-driven, with a knack for continuous improvement and problem-solving.
Willingness to travel to support various People Operations initiatives.
Responsibilities
Lead and develop a high-performing team of People Advisors across the Americas.
Ensure service excellence and compliance in daily People Operations activities.
Collaborate with People Partners and HR stakeholders to enhance employee experiences and resolve HR issues.
Drive process optimization and automation for continuous improvement.
Support the full employee lifecycle, championing a customer-centric approach.
Benefits
Opportunity to work in a global leader in logistics and transportation.
Engagement in a collaborative and inclusive team culture.
Chance to influence and improve HR processes across a multinational organization.
Access to professional development and leadership training opportunities.
Dynamic work environment with a focus on employee experience.
Full Job Description
People Operations Team Lead
Key responsibilities:
Lead, coach, and develop a high-performing team of People Advisors across the Americas, fostering an inclusive and collaborative culture.
Oversee daily People Operations activities, ensuring service excellence, process compliance, and timely resolution of employee and manager inquiries.
Partner with People Partners, business leaders, and HR stakeholders to deliver seamless employee experiences and resolve complex HR matters.
Drive continuous improvement through process optimization, automation, self-service adoption, and data-driven decision making.
Support the full employee lifecycle, including onboarding, performance management, job changes, employee relations, and offboarding, while championing a customer-centric approach.
What we are looking for:
5+ years of experience in HR Operations, Shared Services, or People Operations, with 2+ years leading and developing teams.
Strong knowledge of HR processes across the employee lifecycle, preferably within logistics, warehousing, transportation, or other operational environments.
Experience working in multinational, matrix organizations and familiarity with Workday or similar HR systems.
Fluent English communication skills (written and verbal) are required, with the ability to collaborate effectively with global stakeholders.
Excellent leadership, stakeholder management, communication, and coaching skills, with a strong focus on employee and customer experience.
Analytical, results-oriented, and adaptable professional with expertise in continuous improvement, change management, planning, and problem solving.
Availability to travel and regularly visit warehouses and depots in Cuautitlán to support pre-onboarding activities, workforce initiatives, onboarding programs, and other People Operations priorities.
If you’ve read this far, we’re glad to know you’re interested in the position. And if you’re ready to use your skills to make a difference, we hope you’ll apply for our vacancy. Apply now!
🌍 Learn More About Us.
A.P. Moller-Maersk is an integrated logistics company working to connect and simplify our customers’ supply chains.
As a global leader in transportation services, we operate in 130 countries and employ around 70,000 people. Learn more about us at: --
About MaerskSealand
Maersk Sealand is a Danish shipping company that provides container shipping services. The company was founded in 1904 and is headquartered in Copenhagen, Denmark. Maersk Sealand is a subsidiary of A.P. Moller-Maersk Group, a global conglomerate that operates in various industries including shipping, logistics, and energy. Maersk Sealand has a fleet of over 700 vessels and serves clients in various industries including retail, automotive, and healthcare.
