OverviewThe People Operations Lead will be a key member of the Staff team at 2OS, responsible for managing and optimizing core human resources functions with a focus on benefits administration, HRIS management, payroll, and performance management. This role will serve as the primary point of contact for employee experience-related processes, ensuring that systems and programs are efficient, compliant, and aligned with company values.
The ideal candidate is detail-oriented and proactive, owning HR operations in a small business, with a strong emphasis on confidentiality, employee support, and continuous improvement of people processes as we continue to grow.
Key ResponsibilitiesTotal Rewards Administration
- Own administration of all employee benefits programs, including health, dental, vision, 401(k), and other retirement offerings
- Serve as the primary liaison with our benefits, brokers and vendors
- Manage open enrollment processes, including employee education and communications
- Ensure accurate setup and maintenance of employee benefit elections in HRIS/payroll systems
- Monitor benefits utilization and recommend improvements to plan design and cost efficiency
- Ensure compliance with applicable regulations (e.g., ACA, ERISA, COBRA, etc.)
- Support employees with benefits-related questions and issue resolution
- Support semi-annual compensation benchmarking and review
Payroll Coordination
- Coordinate and process semi-monthly payroll, across multiple states
- Ensure accurate payroll inputs, including benefit deductions, bonuses, reimbursements, and adjustments
- Maintain payroll records and ensure compliance with federal, state, and local requirements
- Partner with Finance on reconciliation of payroll, including retirement contributions and benefit deductions
- Support setup of payroll tax registrations in new states as needed
- Continuously improve payroll processes for accuracy and efficiency
HRIS Administration & Systems Ownership
- Serve as the administrator of the company's HRIS (Paylocity)
- Own system configuration, data integrity, user access, and reporting
- Ensure accurate and timely updates across employee records, compensation, benefits, and payroll data
- Partner with Finance and leadership to improve reporting and data visibility
- Evaluate and implement system enhancements, integrations, and new features
- Troubleshoot system issues and serve as the internal expert on HR technology
Performance Management
- Own and continuously improve the company's performance management processes
- Coordinate performance review cycles, including timelines, tools, and communications
- Track performance outcomes and identify trends to inform leadership decisions
- Update existing and build out descriptions for new roles / job families
Other Responsibilities
- Support broader team initiatives as needed, including coordinating offsites, identifying and managing guest speakers, recruiting and facilitating access to training and professional development opportunities
- Serve as an HR consultant to a defined level of consultants, providing guidance on performance, employee relations, and development
Qualifications
- 7+ years of experience in HR, benefits administration, or HR generalist roles
- PHR or SHRM-CP Certification
- Hands-on experience managing health and retirement benefits programs as well as multi-state payroll (with experience in Paylocity preferred)
- Strong understanding of HR compliance requirements and best practices
- High attention to detail and ability to manage sensitive information confidentially
- Solutions-oriented mindset with initiative and the ability to work autonomously
- Excellent analytical, organizational, and problem-solving skills
- Proficiency in Microsoft Office Products is required
Success Metrics
- Highly reliable and detail-oriented in managing benefits, payroll, and HR systems
- Provides clear, timely, and supportive communication to employees and leadership
- Demonstrates strong ownership and accountability across HR operations
- Continuously identifies and implements improvements to systems and processes
- Balances compliance rigor with a practical, solutions-oriented approach
Base Salary Range: $140,000 - $175,000 (per year)
