5+ years in People Operations, HR, or Talent Development roles, ideally in growth-stage companies
Familiarity with the WHO Hiring Method and scorecard-based hiring
Experience in designing onboarding programs and performance management systems
Strong coaching, facilitation, and communication skills
Operationally minded with a focus on scalable processes and systems
High integrity in managing sensitive personnel matters
Responsibilities
Own and manage the WHO hiring process, ensuring rigorous candidate assessment
Create and oversee onboarding workflows, tailoring to role specifics
Establish a cadence for performance reviews and growth planning
Coach managers on accountability and performance standards
Manage HR operations including benefits, time-off policies, and compliance
Benefits
Hybrid work environment with a focus on work-life balance
Opportunities for professional development and career progression
Supportive company culture centered around coffee expertise
Engagement in innovative HR practices and systems
Collaboration with leadership to influence company standards
Full Job Description
About the job People Operations & Development Lead - Hybrid
Job Title: People Operations & Development Lead
Company: Pro Coffee Gear
Location: Austin, Hybrid
Full-time
About the Role
We're looking for a People Operations & Development Manager who will design, manage, and continuously improve how we hire, onboard, and develop great people. You'll be the operational backbone of our talent processes, ensuring every hire is made through a rigorous, data-driven process (using the WHO method), and every team member has a clear development roadmap aligned with company standards and performance expectations.
This role blends strategic HR, people development, and operations. You'll collaborate with leadership and hiring managers to drive excellence across the full employee lifecycle, from interview and onboarding workflows to ongoing performance and growth.
