2-5 years in People Operations or HR Generalist roles, ideally at a high-growth startup
Hands-on experience administering benefits and managing HR operations end to end
Working knowledge of HRIS platforms such as Rippling, Gusto, Workday, or similar
Solid understanding of federal and California employment, benefits, and wage-and-hour rules
High attention to detail and sound judgment with confidential information
Based in or willing to work from our San Francisco HQ five days a week
Responsibilities
Own core HR operations including employee records, HRIS administration, data integrity, and compliance
Stay ahead of obligations across benefits and employment law: COBRA, ACA, ERISA, and California wage-and-hour
Partner with Finance on compensation changes, offer approvals, and headcount tracking
Create the documentation, processes, and systems that allow the People function to scale without breaking
Administer health, dental, vision, life, disability, 401(k), and commuter benefits
Lead open enrollment, qualifying life events, and broker renewals
Own new hire onboarding from signed offer through the first 90 days - paperwork, I-9/E-Verify, benefits enrollment, and day-one readiness
Benefits
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
Full Job Description
As our People Generalist at Serval, you'll own the programs and day-to-day operations that keep our team taken care of and the People function running smoothly. From benefits administration and onboarding to employee experience and HR operations, you'll build these programs from the ground up as we scale. This is a foundational role in a growing People function, and the right person will leave their fingerprints on how Serval operates for years to come.
What You'll Do:
People Operations
Own core HR operations including employee records, HRIS administration, data integrity, and compliance
Stay ahead of obligations across benefits and employment law: COBRA, ACA, ERISA, and California wage-and-hour
Partner with Finance on compensation changes, offer approvals, and headcount tracking
Create the documentation, processes, and systems that allow the People function to scale without breaking
Benefits Administration
Administer health, dental, vision, life, disability, 401(k), and commuter benefits
Lead open enrollment, qualifying life events, and broker renewals
Serve as the primary point of contact for employee benefits questions and escalations
Onboarding & Employee Experience
Own new hire onboarding from signed offer through the first 90 days - paperwork, I-9/E-Verify, benefits enrollment, and day-one readiness
Partner with Recruiting, IT, and Finance to ensure every new hire is set up and ready on day one
Build and improve the employee experience at every touchpoint - onboarding, lifecycle moments, and offboarding
Automate onboarding, benefits changes, and recurring People requests using Serval's own platform
What You'll Need
2-5 years in People Operations or HR Generalist roles, ideally at a high-growth startup
Hands-on experience administering benefits and managing HR operations end to end
Working knowledge of HRIS platforms such as Rippling, Gusto, Workday, or similar
Solid understanding of federal and California employment, benefits, and wage-and-hour rules
High attention to detail and sound judgment with confidential information
Based in or willing to work from our San Francisco HQ five days a week
Nice to Have
Experience as an early or first People hire at a startup
Multi-state benefits and compliance experience
Interest in using AI and automation to improve People workflows
What We Offer
Impact: Be a key player in shaping the success of our product and company.
Growth: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company.
Culture: Join a culture that values innovation, ownership, accountability, and fun.
