The RoleAt the heart of exceptional resident care is an exceptional employee experience. The People & Culture Manager will help shape the environment where leaders thrive, teams feel supported, and employees can do their best work. They will lead a team of Human Resources (HR) professionals and partner closely with operational leaders across the organization to build a culture where people feel valued, supported and empowered to succeed. Acting as a trusted advisor, they will lead key people strategies across labour and employee relations, talent management, workforce planning, leadership development, benefits, and compliance.
They will create opportunities to influence organizational culture, strengthen leadership effectiveness, and create the conditions that allow employees to thrive while delivering outstanding care to residents and their families.
Key AccountabilitiesThis job description highlights the key responsibilities and current priorities of the role. As a growing organization, our needs and opportunities will continue to evolve. Employees are expected to contribute flexibly and collaboratively and may be assigned additional responsibilities that align with the purpose, level, and scope of the position.
Leadership & Organizational Culture- Translate People & Culture strategy into operational plans and ensure effective execution across the organization.
- Implement initiatives that strengthen employee engagement, leadership capability, organizational effectiveness, and workplace culture.
- Provide expert guidance and coaching to leaders on employee relations, workforce management, and leadership challenges.
Department Leadership & Service Delivery- Lead, coach, support and develop the People & Culture team to ensure high-quality, consistent service delivery.
- Establish team priorities, manage workloads, and monitor performance against departmental objectives.
- Ensure efficient delivery of recruitment, employee relations, labour relations, benefits, and compliance services.
- Identify opportunities to improve service quality, team effectiveness, and operational efficiency.
- Manage departmental vendors, tools, and day-to-day resources as assigned.
Labour & Employee Relations- Serve as a subject matter expert on labour and employee relations matters.
- Provide guidance on collective agreement interpretation, grievance management, and dispute resolution.
- Support the preparation of bargaining materials, workforce data, and costing input and participate in collective bargaining.
- Coordinate and oversee workplace investigations, ensuring the matters are addressed fairly, consistently, timely. and in accordance with legislation and organizational policies.
- Support P&C team in coaching leaders on attendance management, progressive discipline, performance concerns, conflict resolution, and difficult conversations.
- Oversee workplace investigations, ensuring timely resolution, and coaching P&C professionals and leaders
- Promote positive labour relations and productive partnerships with union representatives.
- Escalate significant labour, legal, financial, and organizational risks to the Director of People $ culture, in accordance with agreed thresholds.
Talent & Workforce Planning- Manage recruitment delivery,, including large-scale hiring projects for new home openings, and monitor progress against workforce plans and hiring targets.
- Implement workforce planning initiatives and partner with leaders to address workforce needs.
- Menage recruitment and selection strategies for leadership and specialized positions.
- Enhance onboarding experiences that create strong connections, role clarity, and engagement from day one.
- Implement performance management processes and coordinate talent review and succession planning activities, maintain accurate development plans and progress records.
- Support the development of leadership capabilities through coaching, education, and targeted development initiatives.
- Drive employee engagement, recognition, retention, and career development programs.
Benefits & Total Rewards- Administer job evaluation processes and provide workforce data and market insights to support rewards decisions.
- Provide oversight of benefits, pension, leaves of absence, disability management, accommodations, and wellness programs.
- Partner with payroll and finance teams to ensure effective administration of compensation and total rewards programs.
- Compliance & Workplace Risk
- Ensure compliance with employment legislation, labour regulations, human rights requirements, and applicable sector obligations.
- Maintain and enhance People & Culture procedures and implement approved policies, s, and programs; recommend policy changes to the Director and Senior team with supporting evidence and operational implications.
- Support WSIB management, return-to-work programs, accommodations, and attendance initiatives.
- Partner with operational leaders to mitigate workplace risks and support safe, respectful work environments.
- Monitor legislative changes, coordinate compliance activities, and recommend operational changes as required.
People Analytics & Continuous Improvement- Maintain accurate workforce data and dashboards; track recruitment timeliness, retention, onboarding effectiveness, leadership, development progress, and HR case resolutions against agreed targets.
- Analyze trends, identify delivery gaps, and provide practical recommendations to the Director and operational leaders, with owners, timeliness and follow-up actions
- Leverage technology and best practices to improve HR service delivery and employee experience.
- Implement continuous improvement initiatives that enhance efficiency, consistency, and scalability across the People & Culture function.
QualificationsRequired:
- Bachelor's degree in human resources or a related field; CHRP required, CHRL preferred.
- 5-7 years of progressive HR experience, including HR Business Partner and people leadership responsibilities.
- Strong experience in unionized, multi-site environments, preferably within long-term care, healthcare, seniors living, or another regulated sector.
- Demonstrated expertise in employee and labour relations, workforce planning, talent management, organizational change, and employment legislation, including human rights, WSIB, accommodations, and workplace investigations.
- Proven ability to build trusted relationships, influence leaders, and navigate complex workplace situations with sound judgment and discretion.
- Strong communication, coaching, facilitation, analytical, and problem-solving skills, with the ability to balance strategic thinking and hands-on execution.
- Proficient in Microsoft 365, HRIS platforms, workforce analytics, and data-driven decision-making.
- Highly organized, adaptable, and effective at managing multiple priorities in a fast-paced environment.
Leadership Expectations:- Promote empathy, accountability, and integrity.
- Build trusted relationships and collaborate effectively across the organization.
- Provide clear guidance and practical solutions to leaders and employees.
- Foster leadership growth, continuous improvement, and a positive workplace culture.
- Exercise sound judgment, discretion, and professionalism in complex situations.
