BS/BA in Information Systems, Computer Science, Engineering, or equivalent experience
5+ years supporting Peloton WellView and SiteView
Experience with application support for SaaS or enterprise platforms
Proficient in troubleshooting multi-layer data integration failures
Familiar with Peloton's ETL processes, Snowflake, and Databricks
Responsibilities
Provide daily support for Peloton applications with a focus on WellView and SiteView
Troubleshoot incidents and service requests in an Allez environment
Resolve failures across the complete data integration pipeline
Administer and update Peloton workflow configurations and security roles
Capture requirements from drilling and production stakeholders for platform changes
Maintain operational readiness through monitoring and user training
Benefits
Collaborative work environment with a focus on continuous improvement
Opportunity to engage with cross-functional teams and influence project outcomes
Potential for professional development through training and support
Participation in maintaining critical industry applications and workflows
Full Job Description
Job Description:
Permian Resources (NYSE: PR) is seeking a Peloton Platform Support Analyst in Midland, TX, reporting to the IT Director of E&P Systems. This role provides production support and continuous improvement for Peloton applications across drilling, completions and operations workflows, with specific emphasis on WellView and SiteView.
General Responsibilities
Provide day-to-day production support for Peloton applications with primary focus on WellView and SiteView (issue triage, root cause analysis, resolution, and user communication)
Troubleshoot and coordinate resolution of incidents and service requests in an Allez (SaaS) environment, including configuration-based issues and vendor escalations
Troubleshoot and resolve failures across the full data integration pipeline: inbound and outbound integrations for WellView and SiteView, Peloton's ETL process into Snowflake, and downstream consumption in Databricks; identify the point of failure across each layer and coordinate resolution with integration developers
Administer and update Peloton workflow configurations, UDL changes, mappings, security/roles following change control and documentation standards
Partner with drilling, completions, and production stakeholders to capture and confirm requirements for platform changes; evaluate and communicate the downstream impact of changes between WellView and SiteView to ensure cross-application consistency
Maintain operational readiness: monitoring, runbooks/KBs, release validation, user training materials, and on-call support as required; ensure solutions meet security and audit expectations
Required Qualifications
BS/BA in Information Systems, Computer Science, Engineering, or equivalent practical experience
Application support experience supporting business-critical SaaS or enterprise platforms with production ownership
+5 years hands-on experience supporting Peloton WellView and SiteView (configuration, troubleshooting workflow/data issues, UDLs, etc.)
Hands-on experience troubleshooting data integration failures across multi-layer pipelines; familiarity with Peloton's ETL processes, Snowflake, and Databricks, including the ability to trace failures from source system through to downstream consumption
Preferred Qualifications
Experience troubleshooting specifically in an Allez environment
Familiarity with ITSM processes and tools (incident/problem/change management)
SQL proficiency and experience supporting integrations and reporting
Demonstrated experience collaborating with integration developers and vendors to diagnose failures, confirm fix scope, test resolutions, and prevent recurrence; able to bridge the gap between functional requirements and technical implementation
Oil & gas domain knowledge (drilling/completions operations, well lifecycle data) and experience supporting E&P applications in a field-centric environment
