PC Network Support Technician 4

RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE REQUIRED FOR START: No CLEARANCE TYPE: Secret TRAVEL: Yes, 10% of the Time The Northrop Grumman CIDO Classified Solutions team is seeking a PC Network Support Technician 4 to support information system lifecycle activities. The selected candidate will be required to work on-site, full-time at our San Diego, CA location. The responsibilities of this role will include but not be limited to the following: - Team lead, providing technical leadership and support for computers and associated networks, while coaching and coordinating with a team of PC Network Support Technicians. - Exhibit good communication skills, an energetic approach, and patience with customers. - Establish and maintain high levels of customer satisfaction according to defined objectives while adhering to established policies. - Coordinate with customers, service desk, server administrators, network engineers, and IT/Cyber management. - Collaborate closely with system administrators on complex technical issues, acting as the escalation point for problems that require deeper OS, server, or network level expertise. - Work through the ticket queue without intervening management direction (self-motivated). - Possess a technical understanding of service desk and IT Operations fundamentals. - Provide technical support for computers and associated network diagnostics; identify, isolate, and analyze problems utilizing historical records. - Resolve technical problems and answer queries by telephone, in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. - Use Active Directory or similar tools to create and unlock user/computer accounts and perform password resets, following all security policies and procedures. - Maintain accurate inventory records in the asset tracking system for all hardware assets (PCs, monitors, phones, peripherals, etc.) and update status whenever equipment is deployed, moved, repaired, or retired. - Complete paperwork and other tasks needed to satisfy Security requirements, following all Security regulations, guidelines and processes regarding the installation and maintenance of, to include retirement of PCs and PC-related hardware and software. - Work with Security to remediate classified or unclassified data spillage incidents. - Participate in new installations, testing, and special projects as needed. - Spend portions of the day away from the desk supporting users and moving equipment. - Raise issues that require senior level attention or involvement. - Lift and move equipment weighing up to 50 pounds. Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply only if they are willing to work on-site, full-time at our San Diego, CA campus. Basic Qualifications: - High School diploma and 6 years of experience, or an Associates degree and 4 years of experience, or a Bachelor’s degree and 2 years of experience. - Ability to obtain and maintain a U.S. Government Secret security clearance. - Experience in Microsoft Windows Desktop Operating Systems, Active Directory, LAN/WAN networking, and Microsoft Office Product Suites. - Candidates must meet the U.S. Government 8140 requirements for a PC Network Support Technician 4– Security+; if the selected candidate does not possess a current Security+ certification, they must be able to obtain required certification within 6 months of hire date, as a condition of continued employment. Preferred Qualifications: - Associate’s degree. - 5 years of experience with IT related hardware in a classified environment. - Current HW and/or SW Vendor Certifications. - Experience in remote administration and troubleshooting of desktop PCs, via SCCM or PowerShell. - Experience supporting VMware VDI (Virtual Desktop Infrastructure) with thin clients. - Operating System Cross-platform awareness (i.e. two or more: Windows, Linux, Solaris, OSX, UNIX, etc.). - Experience with ticketing systems (ServiceNow, JIRA). We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. At Northrop Grumman, we are on the cutting edge of innovation. Our diverse portfolio of programs means there are endless paths to cultivate your career. We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program. Come join us! Primary Level Salary Range: $72,600.00 - $121,000.00 The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business. The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.