Payroll Lead, ERP Implementation and Transformation

Job Description

Mackenzie Health is seeking an experienced individual to play a key lead role of the ERP project, focusing on providing leadership, guidance, and expertise on the implementation of the payroll (payroll, compensation, benefits, and pension) functionality of a new ERP system. As the Payroll Lead, you will play a pivotal role in streamlining operations and Payroll processing, while implementing and optimizing the payroll systems.

The successful candidate is a highly motivated individual who will play a critical role in the overall success of the ERP implementation, by ensuring existing and future payroll business needs are met and optimizing best practices. They will ensure that the payroll process and system continue to evolve and will enhance and maintain the ERP solution after go-live. The successful candidate will be part of a dynamic team committed to delivering innovative solutions that enhance operational efficiency and support our mission of delivering exceptional healthcare services.

Primary Responsibilities:

Implementation

• Provides leadership and is an innovative thinker who, with the support of their project coordinator, assigns tasks, identifies, tracks, and removes blockers (risks, issues).
• Ensures sufficient resourcing is available to complete tasks. Escalates blockers as appropriate.
• Gather and establish Payroll requirements and business needs via business process analysis and consultation.
• Identifies and tracks assumptions, constraints, and ensures program methodology and standards are being adhered to.
• Identifies tasks and assists in the creation, coordination, and execution of Program work plans/deliverables, revising as appropriate to meet the changing needs/requirements of the program.
• Leads their team, in conjunction with the vendor, for functional procedure identification and modification. Works collaboratively with the organization change management lead/analyst to identify change management needs and identifies change impact.
• Supports the ongoing decision-making and adherence to the program timelines.
• Creates and/or reviews and/or approves program deliverables. Ensures deliverables are high quality and aligned with program standards.
• Resolves any issues related to deliverable completion and/or escalates appropriately.
• Provides updates to the Director ERP Implementation & Transformation and Committee Infrastructure regarding deliverable / task / sprint completion levels.
• They are a Champion for Change.
• They promote and educate their teams on best practice adoption, program methodology, program RACI, program governance, and program strategies.
• Continually seeks opportunities to increase stakeholder satisfaction and strengthen stakeholder and vendor relationships by:
  o Developing and promoting a collaborative working environment with staff through strong positive working relationships; and
  o Fostering and maintaining positive working relationships with vendors.
  Adopts a "one team" approach:
  o Works cross-functionally and collaboratively with team members and stakeholders to ensure the program is successful.
  o Ensures that work is done collaboratively. Ensures workshops have appropriate team members and stakeholders.
• Works with their team members and the Director ERP Implementation &
• Transformation to ensure deliverables are completed, KPIs are met, and communications are ongoing.
• Technical Support: works together with the technical team to create functional/technical specifications, security profiles, etc.
• OCM Support: Works with the vendor and Organizational Change Management team for training development and delivery and other OCM tasks (as assigned).
• Data Conversion Support: Works with the vendor and data team members. Leads their team to assist with assigned data conversion items which may include sourcing, mapping, cleansing, extracting etc.
• Testing Support: Executes testing and/or aids with testing as assigned.
• Creates/updates test scripts as assigned.
• Procurement Support: participates in any required procurement which may include RFPs, quotes etc.
• Develops and implement short and long-term technology plans in collaboration with the human resources and finance teams to deliver the departments' business goals and objectives.
• Develops payroll business cases for new technology solutions.
• Demonstrates a commitment to efficiency and continuous improvement through innovation and best practices during and post-implementation.
• Establishes goals and implementation plans to achieve high-quality deliverables within expected timeframes.
• Monitors progress, manage risks, and ensures key stakeholders are kept informed about progress and expected outcomes.

Post-Implementation

• Maintains/develops and delivers training, user guides, and facilitates communications to ensure end-user understanding of ERP for payroll functional and/or process areas.
• Develops, updates, and/or maintains test scripts, manuals, and other materials related to the payroll area.
• Provide ongoing process and system support and guidance to the finance and human resources departments and system users post-implementation regarding the ERP system for payroll. This can include such things as maintenance activities and/or minor process enhancements and system enhancements, and/or projects.
• Proactively monitors system tickets, issues, and processes to identify technology and process opportunities and challenges.
• Analyzes, revises, and validates business processes and work procedures related to the optimal use of the payroll core system.
• Collaborate with IT and compliance teams to establish data governance standards and protocols.
• Responsible for the maintenance of payroll standards and controls to ensure data integrity and payroll functionality by resolving problems and recommending solutions to meet requirements.
• Acts as a subject matter expert and monitors and validates master data, for applicable areas.
• Acts as a subject matter expert for defined ERP functional and/or process area(s).
• Accountable for uninterrupted operation and scheduled maintenance of the payroll core functionality, including ensuring the resolution of incidents, requests, and problems.
• Receives, investigates, and resolves ERP system tickets for defined functional and/or process areas, which involves:
• Conducting an analysis of the identified issue and/or problem;
• Searching for solutions within the ERP solution database;
• Troubleshooting issues and/or problems with affected stakeholder(s) and providing applicable solutions;
• Escalating service tickets, when required, to the applicable third-party vendor(s) and collaborating with the third-party vendor to resolve issues and/or problems;
• Notifying and providing affected stakeholder(s) with information and/or anticipated resolution timelines; and
  Documenting and addressing issues and/or problems.
• Develop metrics related to system efficiency improvements, user satisfaction and process optimization.
  Coordinate release management activities of the payroll core system (e.g., Release management planning; evaluation & impact assessment; testing & deployment.)
• Participates in the build, maintenance, and enhancement of reports from the ERP system for payroll.
• Monitors and interprets trends and best practices specific to Payroll and advises the Director, ERP Planning & Implementation on future development opportunities, the potential impact to the Mackenzie Health, and/or for decision-making/action planning purposes.
• Conducts research; and prepares ad hoc reports for the Director, ERP Implementation & Transformation.

What must you have?

• Post-secondary degree in finance, information technology management, computer science, or business program, or related combination of education & experience.
• A minimum of five (5) years' experience with translating payroll business requirements into payroll Project requirements preferably in a healthcare setting.
• Three to five (3-5) years' experience managing payroll processes and applications and enabling technology.
• In-depth knowledge across a wide spectrum of payroll processes, principles, compliance requirements, and best practices.
• Strong computer and technology skills.

What else do you bring?

• Proven ability and experience in business process documents and training end-users on new processes
• Evidence of strong interpersonal and communication skills, including above average writing & presentation skills, for working with individuals and teams at all levels of an organization
• Ability to collaborate with cross-functional teams and drive initiatives in a dynamic organizational environment.
• Strong leadership skills.
• Excellent problem-solving, analytical, and time-management skills.
• Must be able to multi-task and effectively juggle competing priorities while managing stakeholder expectation.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with others.
• Demonstrates behaviours consistent with Mackenzie Health's Commitment to Caring.
• Models behaviour that is aligned with the values of Mackenzie Health - Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting healthcare environment.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.

Preferably, your profile also includes:

• Project Management Professional (PMP) certification is an asset.
• Certification in change management would be considered an asset.
• Change management expertise with a track record of successfully driving organizational change initiatives, preferably in large, unionized organizations.
• Previous leadership roles are considered an asset.
• Proven ability and experience in business process documents and training end-users on new processes.
• Evidence of strong interpersonal and communication skills, including above average writing skills, for working with individuals and teams at all levels of an organization.
• Project management, release management, process design, configuration, and testing, preferably in a healthcare setting.

* You may be required to work at any site of Mackenzie Health

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