Experience with NACHA rules and regulatory compliance.
Working knowledge of payment processing systems.
Responsibilities
Lead and oversee payment operations, ensuring accuracy and compliance.
Provide day-to-day leadership, including coaching and performance management.
Drive process improvements aligned with the organization's Digital First Strategy.
Partner with internal teams to enhance service delivery to members.
Ensure compliance with regulations and manage operational risk.
Monitor performance metrics to improve results and accountability.
Serve as an escalation point for complex operational issues.
Benefits
Medical, dental, and vision insurance.
Life insurance.
401k Retirement Plan with 5% matching contribution and immediate vesting.
Paid Time Off (PTO).
Paid Holidays.
Educational Reimbursement.
Full Job Description
The Payments Operations Manager will assume, but not be limited to, the following responsibilities:
Lead and oversee payment operations, including ACH, wires, check processing (Check 21, ATM, mobile deposit), and payroll, ensuring accuracy, efficiency, and compliance.
Provide day-to-day leadership for the team, including scheduling, coaching, performance management, hiring support, and staff development.
Drive process improvements and operational enhancements that support the organization's Digital First Strategy and strategic goals.
Partner with internal teams and leaders to align operations with organizational priorities and deliver strong service to members.
Ensure compliance with all applicable regulations and standards (including NACHA and payment processing requirements) and proactively manage operational risk and fraud trends.
Monitor performance through reporting, dashboards, and key metrics, using insights to improve results and accountability.
Serve as an escalation point for complex operational or member issues and provide backup support as needed.
The successful candidate will possess the following education, knowledge and skillsets:
Associate's degree in Business or equivalent specialized professional certification/training.
Three to five years of experience in payment operations within a financial institution, including ACH, wires, checks, and payroll processing.
Minimum three years in a direct supervisory or managerial role, preferably in a financial institution.
Accredited ACH Professional (AAP) certification preferred.
