Job Title:Sup - Member Care Research and Support
Status:Exempt
Reports to: Manager - Loss Mitigation and Payment Processing
Department: Payment Processing and Support
Job Code: 11904
Pay Range: $85,100.00 - $90,000.00 Annually
Location: Hybrid in Sacramento, CA
WHAT YOU'LL DO:- Supervisory Role * Oversee a team responsible for financial transactions on delinquent accounts and loans, charge-offs, expulsions, processing payments on bankruptcy accounts, balancing of teller work, check handling, Insurance claim payments, membership reinstatements, ensuring that all transactions are accurately recorded and reconciled daily, ensuring accuracy and compliance with legal, company policies and regulations.
- Effectively manage and maintain inventory related to financial transaction requests, incoming checks, department mail, and charge-offs.
- Monitor and control the inventory of expelled memberships and amnesty approved accounts.
- Collaborate with cross-functional teams, including finance, loan servicing, legal, and compliance, to ensure adherence to regulatory standards and internal policies.
- Oversee procedures for membership reinstatement, including assessment criteria, documentation, and member communications.
- Develop, implement, and maintain efficient procedures for processing charge-offs, expulsions, bankruptcy account payments, and maintain an understanding of the pertinent regulatory requirements and risks inherent to job responsibilities.
- Effectively identify, implement, and monitor business unit controls and ensure operational integrity and compliance with applicable regulations.
- Develop and implement procedures for efficient, optimizing workflows to improve productivity.
- Train and mentor team members, ensuring a high level of competence and adherence to company policies.
- Conduct transactional audits to identify discrepancies, analyze trends, and implement corrective measures to enhance accuracy and minimize errors.
- Prepare and analyze comprehensive reports on financial transactions, charge-offs, bankruptcy account payments, and audit findings for management review.
- Collaborate with legal teams to ensure compliance with relevant laws and regulations.
- Analyze performance metrics, create reports, and propose strategies for improvement.
- Handle escalated customer issues and inquiries related to membership reinstatement, financial transactions on delinquent loans, charge-offs, and expulsions.
- Supervise a team of research specialists that support all Member Care functions, ensuring that findings are integrated into actionable plans to enhance service delivery and operational efficiency.
- Perform other duties as assigned.
QUALIFICIATIONS AND PREFERENCES:- Bachelor's Degree in business, finance, or related field required
- Equivalent job experience within a financial institution will also be considered
- 5+ years in asset management, collections, repossession, or a related role within the financial industry required
Please view the full job description detailing the complete list of duties and expectations for this role by clicking or copying this URL into your browser: https://golden1.jdxpert.com/ShowJob.aspx?EntityID=2&id=2480
