Eligible candidates must be an Oncology Certified Nurse (OCN) verified through the Oncology Nursing Certification Corporation. As an Oncology Patient Support Nurse (OPSN) you are responsible for contact with program patients and assessing any barriers that may be present for a successful initiation and completion of therapy. The OPSN will have an active role with each patient from the first point of patient program enrollment and throughout treatment to facilitate a timely and successful patient experience.
Key Responsibilities: - Serve as a consistent resource throughout the continuum of program services, which includes identifying barriers to therapy and helping the patient understand and navigate such barriers.
- Serve as an educator who possesses knowledge and practical experience about oncology treatments and the strong emotions and financial implications associated with a cancer diagnosis.
- Have primary goals that include:
- Enable patients with information and education about:
- their prescribed therapy and course of treatment, fairly balance with benefits and known side effects per manufacturer product information
- proper administration and dosing of prescribed therapy
- calling and working with the patient's insurance payer to determine coverage benefits, anticipated out-of-pocket costs associated with their therapy and resources for financial assistance, where applicable based upon needs communicated by the patient
- support to help better manage the stress involved in their diagnosis.
- Empower the patient to participate in their personal care process by triaging the patient to support for other non-program needs such as social or other intervention programs.
- Reporting of Adverse Events/ Product Complaint received in accordance with SOP and good manufacturer practices
- Other duties as assigned by management
- Utilize Valeris' values as the driving force behind the team's success
- On time adherence to training deadlines for all corporate policies and procedures
- Ensure all SOPs are followed with consistency
- Perform additional tasks or projects as assigned
Qualifications:- Bachelor's degree strongly preferred or equivalent experience required
- Must have active RN licensure in current state of practice
- Active Oncology Nurse Certification (OCN)
- 2-3 years of oncology experience
- Oncology clinical nursing experience with demonstrated competence in educating and managing patients with a cancer diagnosis strongly preferred
- Knowledge about clinical aspects of oncology including protocol therapy is strongly preferred
- Nurseline triage, Call Center Utilization Management, Call Center Case Management, a plus
- Case management or Clinical Trial Nurse experience is a plus
- This is an office-based position, the ability to sit for extended periods of time is necessary
- Although very minimal, flexibility to travel as needed is preferred
- Clinical nursing experience with demonstrated competence in educating and managing patients with a new diagnosis or chronic medical condition
- Knowledge about clinical aspects of the relevant disease state, including protocol therapy and common prescribing algorithms
- General computer skills
- Able to adapt to changing work assignments
- Be service oriented and anticipate, recognize and meet needs of others
- Excellent interpersonal skills required, with specific ability to communicate effectively with patients, family members, and physicians
- Ability to multitask effectively
- Ability to recognize emotions and their effects
- Sureness about self-worth and capabilities
- Manage disruptive impulses
- Maintain standards of honesty and integrity
- Take responsibility for performance
- Be adaptable and handle change with flexibility
- Be innovative and open to new ideas
- Achievement driven; constant striving to improve or to meet a standard of
- excellence
- Align with the goals of the group or organization and communicate effectively within the group
- Ready to take initiative and act on opportunities
- Be optimistic and pursue goals persistently despite obstacles and setbacks
Physical Demands & Work Environment- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
- Although very minimal, flexibility to travel as needed is preferred.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.
