Sodexo is seeking a Patient Services Manager 2 to join our Healthcare team at NYC Health + Hospitals/Gouverneur in New York, NY.
We are looking for a hands-on leader who enjoys coaching employees, collaborating with healthcare teams, and making a meaningful difference in the daily lives of patients and residents.
About the jobJoin a role that blends operational leadership with service excellence in a healthcare setting. You'll oversee mailroom services alongside patient dining operations, ensuring efficient workflows, regulatory compliance, and a consistently positive experience for patients, staff, and visitors.
Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.
Pay Range: $77605 - $100430
What's in it for youMake a difference in the daily lives of patients and residents by creating a positive, compassionate dining experience.
If you're a compassionate, organized, and hands-on leader who values exceptional customer service, employee development, and making a difference in healthcare, we encourage you to apply!
- Lead two essential service areas that directly support patient experience and hospital operations.
- Make a visible impact by shaping service quality, safety, and satisfaction outcomes.
- Grow professionally through hands-on leadership of frontline teams in a complex environment.
- Foster an inclusive, hospitality-driven culture that values compassion and accountability.
- Gain exposure to healthcare service standards, compliance practices, and operational best practices.
What you'll bring Previous food service supervisory and union management experience, preferably in a high-volume or healthcare environment.
ServSafe certification and an understanding of food safety and sanitation practices. Strong communication, problem-solving, and conflict-resolution skills. Previous experience in skilled nursing, long-term care, or rehabilitation dining a plus.
- Experience guiding frontline teams within service-driven operations such as mailroom, dining, or healthcare support services.
- Knowledge of patient dining workflows, food safety, sanitation, and clinical nutrition standards.
- Background in staff scheduling, onboarding, and day-to-day operational coordination.
- Commitment to service excellence through patient engagement, rounding, and quality monitoring.
- Organizational skills that support workflow management, performance standards, and continuous improvement.
Requirements- Education Requirement: Associate degree or equivalent experience
- Management Experience: 2 years
- Related Experience: 2 years
What we offerCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
