Patient Services Manager 2 at Penn State Health Lancaster Medical Center. Lead daily patient dining operations, ensuring exceptional hospitality, regulatory compliance, team engagement, and a positive patient experience.
Collaborate with clinical and food service teams to support patient satisfaction goals. Drive service excellence, staff development, and operational efficiency while maintaining Sodexo standards for quality and safety.
About the jobThis is an exciting opportunity for a hands-on leader who thrives in a fast-paced environment and is passionate about patient satisfaction, team development, and operational excellence. Oversee daily patient dining operations, patient meal service and visiting patients. Support patient safety and the patient experience initiatives and implement action plans to improve operational performance.
Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.
Pay Range: $70975 - $91850
What's in it for youJoin a growing healthcare organization where you can make a meaningful impact on patient care. Enjoy career growth opportunities, comprehensive benefits, and a collaborative team environment.
Build your leadership career with Sodexo through mentorship, professional development, and advancement opportunities. Be part of a mission-driven team dedicated to enhancing the patient experience every day.
- Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.
- Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.
- Establishes operating standards, implements quality improvements and communicates them to employees.
- Performs audits and prepares reports.
- Manage, schedule and train frontline team and supervisors
- Coordinate department safety and sanitation
- Ensure operating standards meet and exceed benchmarks
- Engage with employees and promote an inclusive culture
- Rounding with patients and nurses to promote and improve patient satisfaction
What you'll bring Experience leading healthcare, hospitality, or food service teams in a fast-paced environment. Strong customer service, communication, and leadership skills with a focus on patient satisfaction and operational excellence.
A passion for developing teams and creating outstanding patient experiences. Ability to manage priorities, analyze performance metrics, solve operational challenges, and build strong client and patient relationships.
- Strong leadership and team development skills
- Experience managing patient dining, food service, hospitality, or healthcare operations
- Ability to build collaborative relationships with nursing, clinical teams, and hospital leadership
- Passion for delivering exceptional customer and patient experiences
- Experience analyzing performance metrics and implementing operational improvements
- Knowledge of food safety, sanitation, HACCP, and regulatory compliance standards
- Experience supervising union employees is preferred
- Excellent communication, problem-solving, and organizational skills
Requirements- Education Requirement: Associate degree or equivalent experience
- Management Experience: 2 years
- Related Experience: 2 years
What we offerCompensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
More extensive information is provided to new employees upon hire.
