Patient Services Manager 2

Sodexo

$77K — $92K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2 years of management experience in service-driven operations
  • 2 years of related experience in healthcare or hospitality settings
  • Associate degree or equivalent experience
  • Knowledge of patient dining workflows and food safety standards
  • Strong organizational skills for workflow management

Responsibilities

  • Lead patient dining and mailroom services operations
  • Ensure compliance with healthcare service standards
  • Oversee operational workflows to enhance patient experience
  • Manage staff performance, evaluations, and hiring decisions
  • Foster a culture of compassion and accountability within the team

Benefits

  • Comprehensive medical, dental, and vision care
  • 401(k) plan with matching contributions
  • Paid time off and company holidays
  • Career growth opportunities and tuition reimbursement
  • Opportunity to make a visible impact in patient services
Full Job Description
Sodexo is seeking an experienced Patient Dining Services Manager 2 for Food and Nutrition Services to lead daily patient services operations for our food team at HMH JFK University Medical Center located in Edison, New Jersey.

JFK University Medical Center is a 499 bed non-profit, acute care hospital. It is a member of the Hackensack Meridian Health system and operates as a teaching hospital for complex neurological and rehabilitation care

About the job

Join a role that blends operational leadership with service excellence in a healthcare setting. You'll oversee mailroom services alongside patient dining operations, ensuring efficient workflows, regulatory compliance, and a consistently positive experience for patients, staff, and visitors.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

Pay Range: $77605 - $92000

What's in it for you
  • Lead two essential service areas that directly support patient experience and hospital operations.
  • Make a visible impact by shaping service quality, safety, and satisfaction outcomes.
  • Grow professionally through hands-on leadership of frontline teams in a complex environment.
  • Foster an inclusive, hospitality-driven culture that values compassion and accountability.
  • Gain exposure to healthcare service standards, compliance practices, and operational best practices.


What you'll bring
  • Experience guiding frontline teams within service-driven operations such as mailroom, dining, or healthcare support services.
  • Knowledge of patient dining workflows, food safety, sanitation, and clinical nutrition standards.
  • Background in staff scheduling, onboarding, and day-to-day operational coordination.
  • Commitment to service excellence through patient engagement, rounding, and quality monitoring.
  • Organizational skills that support workflow management, performance standards, and continuous improvement.


Requirements
  • Education Requirement: Associate degree or equivalent experience
  • Management Experience: 2 years
  • Related Experience: 2 years


What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:
  • Medical, Dental, Vision Care and Wellness Programs
  • 401(k) Plan with Matching Contributions
  • Paid Time Off and Company Holidays
  • Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

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